How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this NTA Life Insurance Co. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the NTA Life Insurance Co. phone system greets you: Please listen closely as the menu options have changed. If you know your party's new 5-digit extension, you may enter it at any time. The 5-digit extension is a 1 followed by the old 4-digit extension. For a company directory, press 1. To speak with a customer service representative, press 2. To reach our sales and marketing department, press 3. Otherwise, wait on the line for an operator.
Below are some clips we've found from NTA Life Insurance Co.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask if you want a callback
"Thank you for calling the customer service center of NTA Life, a Horace Mann Company.
Your call may be monitored for quality assurance.
Did you know that you can submit your claim online?
Simply go to n t a life dot com, log in to your account, and click on file a new claim.
While you are there, you can also upload additional claim documentation, set up direct deposit, view your policy information, make a payment, or update your contact information.
Did you know our improved customer service website now makes it easier than ever for you to check your claim status right from your own computer?
Simply log in to your account at n t a life dot com and click check claim status.
You are the second caller in the queue. If you wish keep your place in line and request a callback, press one."
Excerpt from a call with NTA Life Insurance Co.
Tuesday, February 20, 2024 3:15 PM
What are the hours and when should I call?
NTA Life Insurance Co. operates the call center for this 888-671-6771 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NTA Life Insurance Co. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NTA Life Insurance Co. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NTA Life Insurance Co. is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call NTA Life Insurance Co. is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NTA Life Insurance Co. staffs the call center well on Friday.
Why call this NTA Life Insurance Co. number?
Below is a sample of recent calls to NTA Life Insurance Co., and their purpose. Are any of these similar to the reason you are trying to call?
Updating payment information: "I wanted to give them the number to my new account."
- From a call lasting 8m 52s , Feb 20, 2024 3:15 PM
More Ways to Contact NTA Life Insurance Co. Customer Service
There are of course other ways to contact NTA Life Insurance Co. customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- NTA Life Insurance Co. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is NTA Life Insurance Co.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NTA Life Insurance Co. agent. This phone number is NTA Life Insurance Co.'s best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-671-6771 include and other customer service issues. Rather than trying to call NTA Life Insurance Co. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, NTA Life Insurance Co. has 1 phone number. It's not always clear what is the best way to talk to NTA Life Insurance Co. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NTA Life Insurance Co.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NTA Life Insurance Co.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.