How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Giant Eagle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then Press 2.
Here is how our research team describes the way the Giant Eagle phone system greets you: Thank you for calling Giant Eagle customer care. This call will be recorded for quality purposes. To expedite your call, please have your Giant Eagle Advantage card available. For your automated perks balance and expiration, press 1. For my perks pay, press 2. For all other perks questions, press 3. For Curbside Express-related questions, press 4. For gift card or other website-related questions, press 5. If you are a Giant Eagle team member calling regarding HR-related questions, press 6. For all other questions, please remain on the line.
Below are some clips we've found from Giant Eagle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Giant EaglePic care.
This call will be recorded for quality purposes.
To expedite your call, please have your Giant Eagle advantage card available.
For gift card or other website related questions, press five.
For all other questions, please remain on the line.
For your automated perks balance and expiration, press one.
For my perks a, press two."
Excerpt from a call with Giant Eagle
Thursday, April 11, 2024 1:18 PM
After you press 3
"For curbside Welcome to Giant Eagle customer care.
Your call is being transferred to the next available customer care representative.
We at Giant Eagle care about our customers, and we want to hear how you think we're doing.
If you would like to take a very short five question survey to evaluate the performance of the customer care member who handles your call, press one.
If not, press two."
Excerpt from a call with Giant Eagle
Monday, March 11, 2024 5:43 PM
What are the hours and when should I call?
Giant Eagle operates the call center for this 800-553-2324 phone number Mon-Fri 9am-9pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Giant Eagle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Giant Eagle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Giant Eagle is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Giant Eagle is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Giant Eagle staffs the call center well on Friday.
Why call this Giant Eagle number?
Below is a sample of recent calls to Giant Eagle, and their purpose. Are any of these similar to the reason you are trying to call?
File a complaint: "I just had a terrible experience at the deli today and need to file a complaint."
- From a call lasting 12m 9s , Mar 11, 2024 5:43 PM
More Ways to Contact Giant Eagle Customer Service
There are of course other ways to contact Giant Eagle customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Giant Eagle customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Giant Eagle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Giant Eagle agent. This phone number is Giant Eagle's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-553-2324 include and other customer service issues. Rather than trying to call Giant Eagle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Giant Eagle has 1 phone number. It's not always clear what is the best way to talk to Giant Eagle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Giant Eagle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Giant Eagle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.