FlixBus Customer Service

Contact FlixBus & solve common issues

Use FlixBus's Phone Number

FlixBus's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about FlixBus. Below you will also find the phone and non-phone-based contact information we've gathered.

FlixBus: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for FlixBus.
There's more!
Click below to show 3 more questions, answers, and complete guides to common FlixBus customer support problems.

Contacting FlixBus customer support

Below you can compare and contrast the 3 ways to contact FlixBus by looking at which ones are the fastest and which ones other customers recommend the most for solving FlixBus customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact FlixBus across the following channels: Phone, Email, Web.

Phone number / contactWaitVotes
+49 30 300137300
Customer Service
7 mins106
service@flixbus.com
Customer Service
< 13 hrs193
Online Help at flixbus.com
Customer Service
< 8 hrs77

Recent reasons customers contacted FlixBus:

I lost a drumhead on my bus. It was the bus from Bercy Seine to Amsterdam Sloterdijk. T...
Hello, I have miss type my email address when booking the ticket, what should I do?
I've tried paying with a voucher. The message I've received - the voucher is not valid...
I left my suitcase on the bus, I filled out the form, no email or anything. I need some...
I tried to purchase a ticket for wed ******** but you confirmed me for today ******** f...
I booked a trip from London to Belgium via Lille, but I saw my seat from lille to Belg...
Dear,**We would like to get an invoice for our ticket ************invoice details:*SOLU...
I am in marseille now and i have a ticket for paris tonight. **.** from st.charles to p...
I left my suitcase on the bus
Madame, monsieur,**Nous avons r*serv* le ** septembre **** un trajet Clermont-Fd Paris...
My name is Roxanne market is ***-***-**** my email is r o x w o r x j e w e l r y at gm...
Are ebikes with removable batteries okay to take on the bus...
A person bought a ticket on ******** in the amount of ***.**. It was purchased with a...
The bus left earlier than the time it was supposed to
Ticket says its departure time is *.**. the massage was sent which days departure time...

Help me with my issue

Does GetHuman work with FlixBus?

GetHuman does not work with FlixBus's customer support operations, directly or in any other way. GetHuman has no partnership or relation to FlixBus at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check FlixBus's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting FlixBus at a Glance

FlixBus has no chat option
FlixBus has 1 customer email
FlixBus has 1 help forum
FlixBus has no twitter handle
FlixBus has no facebook page
Contact information overview

Answered on this page:

What is the FlixBus refund policy?
What is the baggage allowance?
Solutions to common issues

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