Chegg Customer Care on Twitter
Getting Chegg's Attention on Twitter by GetHuman
@CheggHelpCustomer Twitter Account
- Somebody from Chegg usually replies within 15 hours.
- GetHuman site vistors rank this #3 out of 4 ways to reach them.
We recommend you call instead.
While there may be a wait on hold, you will likely get answers faster by calling Chegg instead of messaging them on X (the website formerly called Twitter).
Recent reasons others tried tweeting Chegg
I got an email form chegg regarding the deactivating my chegg account due to the shared...
I just want to know if my account was renewed for another month and that I can ensure I...
My account was charged twice when attempting to subscribe. After getting charged twice...
My account was suspended for sharing but I am only using one device.
Once again, we meet about the same issues. I cannot get access to my account. You did g...
Hello. Again this Mrs. Anita Jackson is writing to you again about the same problem wit...
Hello Chegg Bookstore: This is Mrs. Anita Jackson again for the third time. I am trying...
I was out of questions because I used all of them and the Chegg told me my subscription...
I tried posting a question. It FROZE when I clicked "post question". Then I tried to go...
I paid for an eTextbook this morning, and I am not being able to access it now. It's no...
I want to cancel my subscription and I want you to return the money! since I do not us...
I ordered the *th edition textbook of The World of Music from Chegg, I believe it was s...
I bought a monthly subscription from Chegg but I do not want the subscription no more s...
Chegg Twitter-based Customer Help - Stats
Twitter @ Handle@CheggHelp
Best hours24 hours, 7 days
Right time to tweet them9am
Expected reply tweet15
Issue turnaround time25
Rank (amongst all ways to contact)3
Legibility of messaging72%
Customer service rating71%
Customer votes7,777
Information last updatedSun Apr 21 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Chegg Customer Service through Twitter
Chegg is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Chegg will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM Chegg your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Chegg that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Chegg's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting Chegg
Of the 4 way(s) to get in touch with Chegg, customers like you claim that the best one is the 855-477-0177 option. From this page you can easily access all the possible contact information options for Chegg as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Chegg? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.