Celebrity Cruises Customer Service

Contact Celebrity Cruises & solve common issues

Use Celebrity Cruises's Phone Number

Celebrity Cruises's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Celebrity Cruises. Below you will also find the phone and non-phone-based contact information we've gathered.

Celebrity Cruises: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Celebrity Cruises.
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Click below to show 5 more questions, answers, and complete guides to common Celebrity Cruises customer support problems.

Contacting Celebrity Cruises customer support

Below you can compare and contrast the 2 ways to contact Celebrity Cruises by looking at which ones are the fastest and which ones other customers recommend the most for solving Celebrity Cruises customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Celebrity Cruises across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-647-2251
Customer Service
2 mins35
Online Help at celebritycruises.com
Customer Service
< 2 hrs22

Recent reasons customers contacted Celebrity Cruises:

I was booked to sail from Southampton England to Miami on Celebrity Silhouette on ** Oc...
My husband and I were on the Celebrity Millenium cruise on July **th out of Sewaard Ala...
we were detained when trying to originally board the ship. I admitedly had an empty wat...
Celebrity Edge*Croisi*re dans les Caraibes*Du ** au ** Mars *****Alain Mercier Diane Vi...
Do we need to be exactly ** hours or less from our boarding time of **:** in Buenos Ai...
Dear Celebrity Cruise Line. **I am writing Celebrity Cruise Lines to propose a sponsors...
Hi. *How can i send a package or cards to a family member who is a crew member of celeb...
My husband and I are sailing on the Constellation May *, **** - res ********. First of...
I have a question about excursions and getting some paperwork from the previous cruise
Aug **th **** I purchased a cruise reservation for my husband and I for our **th Annive...
on the **th of August we boarded the Silhouette for a cruise from Southampton for Scand...
We are trying to make specialty restaurant reservations. Nothing works. And the website...
Hi, My promotion code can not be used. I typed in WELCOME*** AND ALLABOARD***, but both...
Hi, I want to know the refund policy*Can I get a refund if I decide not to take a cruis...
can we upgrade online our beverage packages to PREMIUM using our credit we have onboard?

Help me with my issue

Does GetHuman work with Celebrity Cruises?

GetHuman does not work with Celebrity Cruises's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Celebrity Cruises at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Celebrity Cruises's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Celebrity Cruises at a Glance

Celebrity Cruises has no chat option
Celebrity Cruises has no customer email
Celebrity Cruises has 1 help forum
Celebrity Cruises has no twitter handle
Celebrity Cruises has no facebook page
Contact information overview

Answered on this page:

What is the minimum age to cruise with Celebrity Cruises?
Are there any dress code requirements for dining?
Is there Wi-Fi available on the ship?
Are gratuities included in the cruise fare?
Solutions to common issues

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