How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this B&H Photo Video phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the B&H Photo Video phone system greets you: Order status, returns or for general questions press 1. To place new order or speak to agent press 2. If you have an account with our department educational Institution press 3
Below are some clips we've found from B&H Photo Video's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the B and H customer service department.
For order status, returns, and general inquiries, on orders already placed, press one.
To place a new order, or speak to a product specialist, press two."
Excerpt from a call with B&H Photo Video
Thursday, February 1, 2024 3:31 PM
The first phone menu
"Come to the B and H customer service department.
For order status, returns, and general inquiries on orders already placed, press one.
To place a new order or speak to a product specialist, press two."
Excerpt from a call with B&H Photo Video
Wednesday, March 27, 2024 2:55 PM
After you press 2
"Home entertainment and portable electronics, press five.
To place a new order or speak to a product specialist for photography, lighting, and optics, press one.
Video cameras, lighting and accessories, drones and surveillance, press two."
Excerpt from a call with B&H Photo Video
Thursday, March 28, 2024 8:23 PM
What are the hours and when should I call?
B&H Photo Video operates the call center for this 800-221-5743 phone number Mon-Sun 9am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this B&H Photo Video phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like B&H Photo Video staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call B&H Photo Video is Saturday.The most busy day to call is Tuesday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call B&H Photo Video is Monday.
Why call this B&H Photo Video number?
Below is a sample of recent calls to B&H Photo Video, and their purpose. Are any of these similar to the reason you are trying to call?
Lens mount compatibility: "I want a mount or adapter that connects my vintage Sigma lens to my Canon camera, as the current mount does not fit."
- From a call lasting 16m 36s , Feb 1, 2024 3:31 PM
Request for video call: "I wanted to talk with somebody via video just so I could see him face to face."
- From a call lasting 2m 32s , Jan 9, 2024 3:50 PM
More Ways to Contact B&H Photo Video Customer Service
There are of course other ways to contact B&H Photo Video customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, B&H Photo Video provides this option.
As a last, sometimes only, resort- B&H Photo Video customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is B&H Photo Video's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a B&H Photo Video agent. This phone number is B&H Photo Video's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-221-5743 include and other customer service issues. Rather than trying to call B&H Photo Video first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, B&H Photo Video has 1 phone number. It's not always clear what is the best way to talk to B&H Photo Video representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for B&H Photo Video. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like B&H Photo Video. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.