How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Westin Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Associate" two times.
Here is how our research team describes the way the Westin Hotels phone system greets you: Would you be interested in learning more about the Marriott Bonvoy card? Say yes or no.
Below are some clips we've found from Westin Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one."
Excerpt from a call with Westin Hotels
Thursday, January 11, 2024 3:59 AM
They may need the phone number on your account
"I'm happy before I transfer you, if you are currently a Marriott Bonvoy member, please say or enter your Marriott Bonvoy number or the telephone number associated with your account now."
Excerpt from a call with Westin Hotels
Friday, February 9, 2024 1:09 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
How can I help you today? You can say things like, make a reservation or what's my points balance?"
Excerpt from a call with Westin Hotels
Monday, February 12, 2024 9:29 PM
They may ask you to say or enter information
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points.
Additional terms and conditions apply. To learn more, you can say yes or no."
Excerpt from a call with Westin Hotels
Friday, February 9, 2024 1:09 AM
The first phone menu
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points.
Additional terms and conditions apply. To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Westin Hotels
Monday, January 29, 2024 8:35 PM
What are the hours and when should I call?
Westin Hotels operates the call center for this 888-625-5144 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Westin Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Westin Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Westin Hotels is Friday.The most busy day to call is Monday, which averages 217% more phone calls by comparison.Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Westin Hotels is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Westin Hotels number, but it is also the day with the shortest hold times.
Why call this Westin Hotels number?
Below is a sample of recent calls to Westin Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Billing discrepancies at Marriott: "I was charged for a cancellation that should have been taken care of, and I see an additional charge on my account that I'm unsure about."
- From a call lasting 4m 40s , Mar 27, 2024 2:44 PM
Issue with deposit refund: "I stayed in y'all's hotel in Dallas and they took a two hundred dollars deposit out of my account, but haven't refunded it despite multiple calls."
- From a call lasting 5m 38s , Feb 12, 2024 9:29 PM
Complaint about service: "I just want you to tell anybody there. I'm gonna miss their performances."
- From a call lasting 6m 34s , Feb 9, 2024 1:09 AM
Retirement benefits inquiry: "I need to speak with someone in the retirement benefits department."
- From a call lasting 1m 28s , Jan 25, 2024 5:01 PM
Modify reservation: "I'm wondering if we can change our reservation to the Westin close to the airport and cruise port."
- From a call lasting 4m 57s , Jan 13, 2024 3:01 PM
Conclusion and closing notes
This is Westin Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Westin Hotels agent. This phone number is Westin Hotels's best phone number because 810 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-625-5144 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Westin Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Westin Hotels has 1 phone number. It's not always clear what is the best way to talk to Westin Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Westin Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Westin Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.