How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Wards.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, 4, 3, then 0#
Below are some clips we've found from Wards.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Montgomery Ward.
Calls are recorded for quality assurance.
I found an account using the number you're calling from.
I need your help to make sure I have the right one.
Please only say your first and last name."
Excerpt from a call with Wards.com
Wednesday, January 3, 2024 3:16 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Montgomery Ward. Calls are recorded for quality assurance.
How can I help you?"
Excerpt from a call with Wards.com
Friday, April 12, 2024 10:22 PM
They may ask you to say or enter information
"Great. I can help you make a payment.
Please note, by making a payment in this automated you can avoid the three dollar fee that is charged when paying with an agent as well as extended hold times in our payment center due to adjustments for the health and safety of our employees.
If you have your account number, say account number.
If you have your phone number, say phone number.
If you don't have please say or enter the phone number I can use to look up your account."
Excerpt from a call with Wards.com
Monday, March 4, 2024 4:31 PM
The first phone menu
"Thank you for calling Montgomery Ward.
To repeat these options, press nine.
Your call may be recorded for quality assurance. To place an order or open your credit account, press one.
To make a payment or for questions on your billing statement, or credit plan, press two."
Excerpt from a call with Wards.com
Tuesday, February 20, 2024 12:06 PM
After you press 2
"To check did you know that you may also visit our website to check on your account or make a payment?
For account information, press one.
For payments, press two."
Excerpt from a call with Wards.com
Sunday, March 10, 2024 7:35 PM
What are the hours and when should I call?
Wards.com operates the call center for this 888-557-3848 phone number Mon-Fri 8am-midnight CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 232 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wards.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wards.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wards.com is Wednesday.The most busy day to call is Thursday, which averages 59% more phone calls by comparison.Again, this is based on a sample of 232 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Wards.com is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wards.com staffs the call center well on Wednesday.
Why call this Wards.com number?
Below is a sample of recent calls to Wards.com, and their purpose. Are any of these similar to the reason you are trying to call?
Account assistance: "I have a question about my account."
- From a call lasting 2m 43s , Apr 23, 2024 9:13 PM
Account balance inquiry: "How balance?"
- From a call lasting 3m 34s , Apr 12, 2024 10:22 PM
Placing an order: "I would like to place an order, please."
- From a call lasting 41s , Apr 5, 2024 12:21 AM
Making payment and updating info: "I'm trying to make a payment and I have a new debit card I need to give you."
- From a call lasting 7m 55s , Apr 3, 2024 8:29 PM
Placing new order: "I'm trying to figure out what's going on with my order that didn't go through online."
- From a call lasting 13m 37s , Mar 20, 2024 12:51 AM
Checking order status: "I wanted to see where my order is at."
- From a call lasting 4m 13s , Mar 6, 2024 8:45 PM
Billing payment resolution: "A double payment was made, they're trying to charge me again."
- From a call lasting 10m 29s , Mar 1, 2024 7:02 PM
Payment refund request: "I accidentally made two payments and need a refund for the second one."
- From a call lasting 9m 8s , Mar 1, 2024 6:48 PM
Inquiring about bill balance: "I would like to know the balance of my bill."
- From a call lasting 3m 25s , Feb 26, 2024 3:04 PM
Making payment: "Yeah. I'm calling to make a payment."
- From a call lasting 4m 2s , Feb 24, 2024 1:34 AM
Conclusion and closing notes
This is Wards.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wards.com agent. This phone number is Wards.com's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-557-3848 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Wards.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Wards.com has 1 phone number. It's not always clear what is the best way to talk to Wards.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wards.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wards.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.