How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Tesla Motors phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Tesla Motors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one. For energy products, press two."
Excerpt from a call with Tesla Motors
Thursday, January 18, 2024 7:58 PM
The first phone menu
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one.
For energy products, press two.
For vehicle home charging, such as wall connector or mobile connector, press three."
Excerpt from a call with Tesla Motors
Wednesday, March 27, 2024 6:14 PM
After you press 1
"For vehicle home charging such as wall connector or mobile connector, For sales, press one.
For new vehicle deliveries, press two."
Excerpt from a call with Tesla Motors
Thursday, April 4, 2024 12:19 AM
After you press 2
"I'm sorry. I didn't get your response.
Thank you for calling Tesla.
To help improve your future experience, in just a few words, please tell us the reason for your call.
Thank you. Let's move on. If you have not yet placed an order and would like to discuss getting a Tesla energy product for your home or business, press one.
If you have placed an order or have installed a Tesla energy product, press two."
Excerpt from a call with Tesla Motors
Thursday, January 18, 2024 7:58 PM
After you press 3
"Please visit tesla dot com slash support charging.
Connector and troubleshooting information. For purchasing information on Tesla wall connectors, press one.
For wall connector orders, press two.
For technical support with wall connector, such as light patterns, commissioning, or universal mobile connector, press three.
For vehicle support inquiries that are not related to charging, press four."
Excerpt from a call with Tesla Motors
Wednesday, January 17, 2024 4:34 PM
What are the hours and when should I call?
Tesla Motors operates the call center for this 888-518-3752 phone number Mon-Fri 8am-6pm, Sat 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 173 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tesla Motors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tesla Motors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tesla Motors is Saturday.The most busy day to call is Friday, which averages 181% more phone calls by comparison.Again, this is based on a sample of 173 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Tesla Motors is Wednesday.
Why call this Tesla Motors number?
Below is a sample of recent calls to Tesla Motors, and their purpose. Are any of these similar to the reason you are trying to call?
Payment concerns: "How does my monthly payments get handled for this lease?"
- From a call lasting 9m 22s , Apr 2, 2024 2:42 PM
Issue with trade-in quote: "I'm trying to get a trade-in quote but it's showing an error saying it's associated with a different account."
- From a call lasting 4m 48s , Feb 14, 2024 8:46 PM
Inquiring about payment status: "I have not received payment for having my Powerwall connected to the grid and wanted to see what the status of that is."
- From a call lasting 29m 35s , Jan 18, 2024 7:58 PM
Conclusion and closing notes
This is Tesla Motors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tesla Motors agent. This phone number is Tesla Motors's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-518-3752 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Tesla Motors first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tesla Motors has 1 phone number. It's not always clear what is the best way to talk to Tesla Motors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tesla Motors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tesla Motors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.