How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Swiss Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts for regional or international flights
Below are some clips we've found from Swiss Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Swiss.
For flight arrival and departure information, please press one.
For all other requests, please press two.
To ensure a high standard of customer service, individual calls may be recorded or monitored."
Excerpt from a call with Swiss Airlines
Monday, January 1, 2024 9:41 PM
The first phone menu
"Welcome to Swiss. For flight arrival and to departure information, please press one.
For all other requests, please press two."
Excerpt from a call with Swiss Airlines
Monday, April 22, 2024 2:58 PM
After you press 2
"To ensure a high standard customer service, individual calls may be recorded or monitored.
If you agree to this, please press one.
If you do not agree, please press two."
Excerpt from a call with Swiss Airlines
Sunday, February 11, 2024 2:46 PM
What are the hours and when should I call?
Swiss Airlines operates the call center for this 833-626-0737 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 229 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Swiss Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Swiss Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Swiss Airlines is Sunday.The most busy day to call is Tuesday, which averages 77% more phone calls by comparison.Again, this is based on a sample of 229 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Swiss Airlines is Thursday.
Why call this Swiss Airlines number?
Below is a sample of recent calls to Swiss Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Baggage delay assistance: "My baggage is still in Zurich and I need it released to be moved forward, but I can't get through to the provided numbers for help."
- From a call lasting 3m 42s , Apr 22, 2024 3:25 PM
Lost luggage contact issue: "The number they keep giving me is not a number that works for lost luggage."
- From a call lasting 2m 3s , Apr 22, 2024 3:17 PM
Luggage assistance needed: "I'm having a luggage issue, and I can't seem to get anybody help me with this."
- From a call lasting 3m 33s , Apr 22, 2024 3:11 PM
Seat selection issue: "I just paid a hundred dollars to book a seat."
- From a call lasting 4m 59s , Apr 2, 2024 10:01 PM
Seat reservation inquiry: "Can I reserve a seat near the bathroom and emergency exit?"
- From a call lasting 4m 4s , Mar 22, 2024 2:52 PM
Booking assistance for minor: "I'm a little confused, to be honest."
- From a call lasting 5m 57s , Mar 19, 2024 4:36 PM
Cancel return flight: "I have a round trip flight, and I need to just cancel the return portion."
- From a call lasting 21m 21s , Mar 17, 2024 12:43 PM
Booking multi-city flight: "I have a question. Since today, she tried to book a multi-city flight through Swiss Air, website, and, you know, everything is basically aligned and filled out and submitted, and then it always has us that something went wrong with the booking."
- From a call lasting 18m 35s , Mar 16, 2024 2:29 PM
Flight itinerary change inquiry: "I'm calling to see if there's a possibility I may have to go to Amsterdam after Zurich."
- From a call lasting 10m 56s , Mar 11, 2024 1:19 AM
Flight details confirmation: "I need to check on my flight today from Los Angeles to Zurich and then Athens."
- From a call lasting 15m 54s , Mar 10, 2024 4:53 PM
More Ways to Contact Swiss Airlines Customer Service
There are of course other ways to contact Swiss Airlines customer service besides the phone. Below we list the best ones, by medium.
This is the best link to get help with booking and finding new reservations and flights
As a last, sometimes only, resort- Swiss Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Swiss Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Swiss Airlines agent. This phone number is Swiss Airlines's best phone number because 3,474 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-626-0737 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Swiss Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Swiss Airlines has 1 phone number. It's not always clear what is the best way to talk to Swiss Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Swiss Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Swiss Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.