How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Silver Script Insurance Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Silver Script Insurance Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling SilverScript.
Aetna's Medicare prescription drug plan. If you are calling to see medications or pharmacies are covered under your plan, or what you will pay for your medication, please hang up and visit our website at Aetna medicare dot com.
Click the login button and then log in for PDP, the prescription drug plan section.
If you have other questions, please hold, and the next available customer care representative will be with you soon.
If you are calling about an address change, please press one.
All other callers, please remain on the line.
For quality purposes, this call may be monitored or recorded.
If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
I don't recognize.
I didn't quite get that. Please say or enter a phone number we have on file for you starting with the area code."
Excerpt from a call with Silver Script Insurance Company
Friday, March 8, 2024 7:52 PM
What are the hours and when should I call?
Silver Script Insurance Company operates the call center for this 866-552-6106 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Silver Script Insurance Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Silver Script Insurance Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Silver Script Insurance Company is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Silver Script Insurance Company is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Silver Script Insurance Company staffs the call center well on Tuesday.
Why call this Silver Script Insurance Company number?
Below is a sample of recent calls to Silver Script Insurance Company, and their purpose. Are any of these similar to the reason you are trying to call?
Prescription verification denial: "Did you get a notification from my doctor to fill a prescription for me and the insurance company denied it for whatever reason."
- From a call lasting 38m 22s , Mar 8, 2024 7:52 PM
Prescription coverage inquiry: "You're not picking up my prescription pills for quite some time, and I've been paying out of pocket."
- From a call lasting 15m 20s , Mar 8, 2024 4:20 AM
Conclusion and closing notes
This is Silver Script Insurance Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Silver Script Insurance Company agent. This phone number is Silver Script Insurance Company's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-552-6106 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Silver Script Insurance Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Silver Script Insurance Company has 2 phone numbers. It's not always clear what is the best way to talk to Silver Script Insurance Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Silver Script Insurance Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Silver Script Insurance Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.