How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Saucony phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Saucony number should go right to a real human being
Below are some clips we've found from Saucony's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for contacting Wolverine Worldwide.
You may experience elevated wait times. We have apologize for the inconvenience.
Please note, our standard shipping can take up to ten business days to deliver.
Thank you for calling Saucony dot com customer service.
This call may be monitored or recorded for training purposes.
Please press one to place or check on an order and any billing related questions.
Please press two for product information."
Excerpt from a call with Saucony
Monday, January 29, 2024 7:17 PM
In fact, much of this information on this page is superfluous because this Saucony phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Saucony operates the call center for this 800-282-6575 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Saucony phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Saucony staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Saucony is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Saucony is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Saucony number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Saucony number?
Below is a sample of recent calls to Saucony, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about product availability: "Hi. I was wondering, do you have the Endorphel Elite in a size ten?"
- From a call lasting 4m 25s , Jan 29, 2024 7:17 PM
More Ways to Contact Saucony Customer Service
There are of course other ways to contact Saucony customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Saucony will reply our your email.
As a last, sometimes only, resort- Saucony customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Saucony's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Saucony agent. This phone number is Saucony's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-282-6575 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Saucony first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Saucony has 1 phone number. It's not always clear what is the best way to talk to Saucony representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Saucony. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Saucony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.