How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sam's Club Credit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Sam's Club Credit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"This entire call will be recorded and monitored.
With Synchrony Bank. You here. How may I help you today?
Oh."
Excerpt from a call with Sam's Club Credit
Tuesday, January 23, 2024 8:06 PM
They may ask your reason for calling (instead of a menu)
"This entire call will be recorded and monitored.
Hi. This is Lisa with Synchrony Bank. How can I help?"
Excerpt from a call with Sam's Club Credit
Wednesday, April 10, 2024 8:09 PM
They may ask you to enter information with the dial pad
"Let's try that one more time. Please say your account or card number or enter them using your phone keypad."
Excerpt from a call with Sam's Club Credit
Tuesday, January 2, 2024 2:07 AM
They may ask you to say or enter information
"Thank you for calling Synchrony Bank.
The issuer of your Sam's Club credit account.
First thing, let's bring up your account. Please say or enter your account or card number."
Excerpt from a call with Sam's Club Credit
Monday, January 1, 2024 3:45 PM
What are the hours and when should I call?
Sam's Club Credit operates the call center for this 800-964-1917 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,461 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sam's Club Credit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sam's Club Credit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sam's Club Credit is Sunday.The most busy day to call is Monday, which averages 80% more phone calls by comparison.Again, this is based on a sample of 1,461 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Sam's Club Credit is Tuesday.
Why call this Sam's Club Credit number?
Below is a sample of recent calls to Sam's Club Credit, and their purpose. Are any of these similar to the reason you are trying to call?
Account credit limit decrease: "Why was my account credit limit reduced from $700 to $380 despite making payments?"
- From a call lasting 17m 9s , Apr 14, 2024 3:52 PM
Balance inquiry: "I want to check my balance on my Sam's Club card."
- From a call lasting 1m 44s , Apr 14, 2024 3:50 PM
General inquiry: "Just checking in."
- From a call lasting 40s , Apr 13, 2024 12:11 AM
Unauthorized charges dispute: "She's put a charge on my credit card and I want it stopped."
- From a call lasting 10m 28s , Apr 10, 2024 8:09 PM
Membership renewal query: "Why am I charged a hundred dollars when it's only fifty something dollars a year?"
- From a call lasting 11m 54s , Apr 1, 2024 7:39 PM
Report lost card: "Mine is missing, so I wanna report it lost."
- From a call lasting 1m 11s , Mar 30, 2024 11:57 PM
Wrong number: "Sorry. I got the wrong number."
- From a call lasting 43s , Mar 28, 2024 7:29 PM
Issues with account charges: "I cannot buy anything but charges keep coming every month, adding up to $2000 bill."
- From a call lasting 38m 27s , Mar 17, 2024 9:07 PM
Inquiring about account balance: "I just wanna know how much is my balance on my account, please."
- From a call lasting 5m 46s , Mar 14, 2024 8:09 PM
Paying credit card bill: "I wanna pay my credit card with Sam's Club."
- From a call lasting 3m 18s , Mar 14, 2024 7:07 PM
More Ways to Contact Sam's Club Credit Customer Service
There are of course other ways to contact Sam's Club Credit customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Sam's Club Credit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sam's Club Credit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sam's Club Credit agent. This phone number is Sam's Club Credit's best phone number because 5,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-964-1917 include Account suspended, Close account, Account hacked, Payments and other customer service issues. Rather than trying to call Sam's Club Credit first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sam's Club Credit has 2 phone numbers. It's not always clear what is the best way to talk to Sam's Club Credit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sam's Club Credit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sam's Club Credit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.