How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ross Dress for Less phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press '3' for customer service, or '0' for a receptionist/operator.
Below are some clips we've found from Ross Dress for Less's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Rausch Sturm. If you know your party's extension, please press one.
If you know your party's name, please press two."
Excerpt from a call with Ross Dress for Less
Monday, January 8, 2024 8:55 PM
The first phone menu
"If you're calling for a store location, please press five.
If you're calling about Ross Computers or phone problems, please press six.
If you need directions to the corporate office, please press seven.
If you're calling for payroll department, please press eight.
If you need to hear these options again, please press nine.
Otherwise, please press zero, and the receptionist will be with you as soon as they are available.
Thank you.
Welcome to Ralphs Stores. If you know your party's extension, please press one.
If you know your party's name, please press two."
Excerpt from a call with Ross Dress for Less
Sunday, March 10, 2024 11:43 PM
After you press 3
"If you're calling for our buying off Wait while I transfer your call.
Thank you for contacting Ross customer service.
Our business hours are Monday through Friday, six AM to six PM Pacific Standard Time.
To provide you with quality customer assistance, we collect minimal personal information.
For deep details on how we handle your personal information, please see our privacy policy at raw stores dot com.
You may also submit a service request through our contact us page at ross stores dot com.
To continue with your call, please choose from one of the following options.
Your call may be monitored or recorded for quality assurance and training purposes.
Press one if you're calling with a service inquiry.
Press two if you're calling about your Ross credit card, and your call will be transferred to a bank customer service agent."
Excerpt from a call with Ross Dress for Less
Monday, January 8, 2024 8:55 PM
What are the hours and when should I call?
Ross Dress for Less operates the call center for this 800-289-7677 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 215 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ross Dress for Less phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ross Dress for Less staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ross Dress for Less is Sunday.The most busy day to call is Saturday, which averages 153% more phone calls by comparison.Again, this is based on a sample of 215 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Ross Dress for Less is Monday.
Why call this Ross Dress for Less number?
Below is a sample of recent calls to Ross Dress for Less, and their purpose. Are any of these similar to the reason you are trying to call?
Missing store credit: "I returned a sweater but never received the store credit by mail."
- From a call lasting 2m 44s , Jan 8, 2024 8:55 PM
Refund status inquiry: "I'm trying to see what would happen to my refund after canceling my card."
- From a call lasting 6m 30s , Jan 5, 2024 2:01 PM
Making payment over phone: "I'd like to make a payment, ma'am."
- From a call lasting 10m 58s , Jan 3, 2024 10:19 PM
Conclusion and closing notes
This is Ross Dress for Less's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ross Dress for Less agent. This phone number is Ross Dress for Less's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-7677 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ross Dress for Less first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ross Dress for Less has 1 phone number. It's not always clear what is the best way to talk to Ross Dress for Less representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ross Dress for Less. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ross Dress for Less. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.