How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Questrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1 then 1 then 5
Below are some clips we've found from Questrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For calling Questrade Finance Group. To continue in English, press one.
To help us give you an excellent experience, this call may be monitored or recorded.
By staying on the line, you're consenting to have this call monitored or recorded.
If you know the extension of the person you are trying to reach, you can enter it any time.
Please choose one of the following. To speak with a customer service specialist about your self directed account, press one.
To open an account,
You have selected Questree client services."
Excerpt from a call with Questrade
Friday, January 5, 2024 12:00 AM
What are the hours and when should I call?
Questrade operates the call center for this 888-783-7866 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 69 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Questrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Questrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Questrade is Saturday.The most busy day to call is Monday, which averages 950% more phone calls by comparison.Again, this is based on a sample of 69 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Questrade is Wednesday.
Why call this Questrade number?
Below is a sample of recent calls to Questrade, and their purpose. Are any of these similar to the reason you are trying to call?
Questioning transfer of portfolio: "We're considering transferring our retirement portfolio from Toronto Dominion Bank to Questrade to reduce fees and potentially have a portfolio managed by an adviser."
- From a call lasting 45m 9s , Mar 19, 2024 9:02 PM
Requesting call back: "Can you call me back at this phone number?"
- From a call lasting 2m 50s , Feb 2, 2024 7:24 PM
Assistance with international trade: "I can't get in to make this trade because they send me the text verification, and I'm f****d."
- From a call lasting 19m 33s , Jan 30, 2024 4:58 PM
Currency exchange inquiry: "Can you look into if I need to put it in US dollars first or something?"
- From a call lasting 14m 12s , Jan 29, 2024 5:18 PM
Conclusion and closing notes
This is Questrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Questrade agent. This phone number is Questrade's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-783-7866 include Get financial advice and other customer service issues. Rather than trying to call Questrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Questrade has 1 phone number. It's not always clear what is the best way to talk to Questrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Questrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Questrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.