Omni Hotels Customer Service

Phone Number & Contact Information

My Experience Calling Omni Hotels at this Number

By Christian Allen

Apr 9, 2024

Contacting this number is only effective on weekdays, surprisingly enough, as the website does nothing to tell customers what their hours of operation are. When you call this number on the weekend, you aren't able to get through to anyone. All you get is a message letting you know that the hours are between 7 a.m. and 7 p.m. Central, even if you have called between those hours.

The message does not specify that there is any difference between the days. It simply says that the hours are between 7 a.m. and 7 p.m. and does nothing to tell you if it's weekdays or seven days a week. Having called on a Friday, it seems that it was either a message I had reached in error or the system had closed off any new calls at that point in the day. That seems odd, as it was well before the hours suggested. It seems that the only possibility here is that the system gave me this message in error.

A check of the website reveals that there is no information at all about the hours of operation for the phone system. When you go to the website's contact page, you're given the phone number that confirms that this is a number for Omni Hotels, but you're not given any information at all about when the phone number is available to call. You're simply left to guess as to when someone will be available, or left to assume that people will be available at all hours of the day.

Based on this, I would only use this number if I was sure I was calling within regular business hours, and even then, I'd be a bit worried. Calling during normal business hours wasn't successful for me, which would make me hesitant to try in the future.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Omni Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Omni Hotels agent. This phone number is Omni Hotels's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-809-6664 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Omni Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Omni Hotels has 4 phone numbers. It's not always clear what is the best way to talk to Omni Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Omni Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Omni Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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