How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Nordictrack phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Nordictrack number should go right to a real human being
Below are some clips we've found from Nordictrack's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the most recognized brand in the fitness industry.
For English, please remain on the line.
We would like to introduce our new support site, my dot ifit dot com, Again, that is my dot ifit dot com.
From that site, you can register your equipment, track orders, learn about iFIT, get answers to assembly questions, search FAQs and support articles, find links to our YouTube channel, access iFIT classes, find workout app questions, chat with us, or submit a support ticket.
Please visit us at my dot ifit dot com today."
Excerpt from a call with Nordictrack
Wednesday, March 27, 2024 6:50 PM
The first phone menu
"Thank you for calling the most recognized brand in the fitness industry.
For English, please remain on the line.
We would like to introduce our new support site, my dot ifit dot com.
Again, that is my dot ifit dot com.
From that site, you can register your equipment, track orders, learn about iFIT, get answers to assembly questions, search FAQs and support articles, find links to our YouTube channel, access iFIT classes, find workout app questions, chat with us, or submit a support ticket.
Please visit us at my dot ifit dot com today.
I am ifit's new virtual assistant. I may record parts of call so that I can improve my service.
How may I help you today?
What can I do for you?
You may ask me things like, I want to extend my service plan or I wanna buy a treadmill.
Please hold. For product technical assistance and questions about your warranty service plan, press two for iFIT billing questions or if you need a assistance with your iFIT membership or digital iFIT experience.
Press three.
To place an order with our sales team, press four.
For product billing or return questions, Press five to track an order or part.
Press six for all other questions."
Excerpt from a call with Nordictrack
Saturday, April 6, 2024 8:23 AM
In fact, much of this information on this page is superfluous because this Nordictrack phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Nordictrack operates the call center for this 877-993-7999 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nordictrack phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nordictrack staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nordictrack is Friday.The most busy day to call is Tuesday, which averages 267% more phone calls by comparison.Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Nordictrack is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nordictrack staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Nordictrack number?
Below is a sample of recent calls to Nordictrack, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking a representative: "I need to speak with a representative."
- From a call lasting 3m 2s , Apr 18, 2024 3:22 PM
Inquiring about treadmill purchase: "I wanna buy a treadmill."
- From a call lasting 6m 51s , Apr 6, 2024 3:53 PM
Missing treadmill part: "I keep buying the wrong safety key in order to get it to work."
- From a call lasting 14m 54s , Mar 25, 2024 3:56 PM
Treadmill not working: "Nordic treadmill not working."
- From a call lasting 2m 28s , Mar 10, 2024 8:28 PM
Technical issue: "When I turn on my machine, it just keeps showing the iFit icon, and it's been showing it for, like, an hour now."
- From a call lasting 28m 42s , Feb 27, 2024 12:04 AM
Software troubleshooting: "Trying to work my Nortech, software issue."
- From a call lasting 18m 44s , Feb 26, 2024 11:45 PM
Requesting treadmill repair service: "Hi. I was calling to see about getting service for my NordicTrack treadmill."
- From a call lasting 12m 34s , Jan 23, 2024 10:57 PM
Registering new treadmill: "I need to register a new treadmill."
- From a call lasting 2m 17s , Jan 12, 2024 2:49 PM
Technical issue with elliptical: "Inlet port for elliptical six point three."
- From a call lasting 3m 21s , Jan 11, 2024 7:48 PM
More Ways to Contact Nordictrack Customer Service
There are of course other ways to contact Nordictrack customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Nordictrack will reply our your email.
As a last, sometimes only, resort- Nordictrack customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nordictrack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nordictrack agent. This phone number is Nordictrack's best phone number because 2,928 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-993-7999 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Nordictrack first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Nordictrack has 1 phone number. It's not always clear what is the best way to talk to Nordictrack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nordictrack. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nordictrack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.