How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Nook phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts- very quick to answer
Here is how our research team describes the way the Nook phone system greets you: Barnes and Noble - membership, press 1. Order status, press 2. To place an order, press 3. Account and billing, press 4. Nook, ebook, and audiobook inquiries, press 5. Store locator, press 6. Or if you are calling for any other reason, press 0 or say other.
Below are some clips we've found from Nook's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Barnes and Noble.
Did you know BNN rewards and premium members now earn stamps for most digital book purchases?
Download the free Barnes and Noble Nook app to see our large collection of ebooks and audiobooks.
Please listen carefully as our menu options have changed.
For membership, press or say one."
Excerpt from a call with Nook
Thursday, March 28, 2024 7:23 PM
What are the hours and when should I call?
Nook operates the call center for this 800-843-2665 phone number Mon-Sun 9am-9pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nook phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nook staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nook is Monday.The most busy day to call is Friday.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Nook is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Nook number, but it is also the day with the shortest hold times.
Why call this Nook number?
Below is a sample of recent calls to Nook, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble connecting Nook to Wi-Fi: "It says, looks like you're offline. Get connected. So sorry. We're not able to find an Internet connection."
- From a call lasting 24m 42s , Mar 28, 2024 7:23 PM
Trouble accessing old Nook account: "I started a new account, but it didn't pull up any of my previously purchased books."
- From a call lasting 21m 42s , Feb 6, 2024 3:17 PM
Wi-Fi connectivity issues: "I'm connected to Wi-Fi but getting a network error message, can't seem to resolve it."
- From a call lasting 14m 36s , Jan 19, 2024 12:11 AM
Serial number inquiry for coupon: "I would like to find out the serial number of my Nook for a coupon, the one listed in settings is incorrect."
- From a call lasting 3m 26s , Jan 11, 2024 9:53 PM
There are dozens of reasons why people might want to call Barnes & Noble to discuss their Nook product. It might be to see if there are security updates for the older products or to learn more about the newest Nook. I personally had a question about how to upgrade my app so that I can transfer my older books and digital purchases to the newer Nook. I like to be prepared in advance, so I thought now was a good time to call them.
I was pleasantly surprised by how easy it was to get ahold of a live person at Nook Support. With that in mind, I would encourage anyone who has a question to go ahead and call Nook to get a quick answer.
The first time I tried was a little after 9 pm EST, and I quickly learned that they don't offer 24/7 support. This isn't that unexpected given that Nook isn't a major company nor a cutting-edge product that can't wait until the morning for technical support. Still, 9 pm seemed a little early to me, especially during the summer months. Since there was nothing else I could do, I waited until the morning to call.
The morning passed by, and I found myself calling at 6 pm EST, which turned out to be a sweet spot. I'm not sure if it is because people are eating dinner, but the line was pretty wide open and I got to a customer service agent quickly.
When I called, I was greeted nicely by a recorded message that told me to press one to talk about membership, two to check on order status, three for account and billing, and four for Nook and eBook. As soon as I heard the Nook option, I quickly pressed it and was sent immediately to a hold line.
A recording informed me that the wait time was less than three minutes, and then jazzy music started to play. It didn't even take three minutes; I was talking to someone in less than a minute. The agent spoke clear English and was very pleasant to work with. She answered all of my questions and even gave me some updates about the new Nook and what to expect, which was very helpful. I would not think twice about calling the service line in the future if I had any issues with the Nook.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Nook Customer Service
There are of course other ways to contact Nook customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Nook, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Nook customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nook's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nook agent. This phone number is Nook's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-2665 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Nook first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Nook has 1 phone number. It's not always clear what is the best way to talk to Nook representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nook. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nook. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
