How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Meritain Health phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, 0#, 0#, and 0# and you will be transferred.
Below are some clips we've found from Meritain Health's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Meritane Health. This call does not guarantee benefits.
Final coverage or non coverage determination will be made at receipt and processing of your claim.
Pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations, If you're calling regarding your flexible spending account, press five.
If you know the extension of the person you are calling, press nine."
Excerpt from a call with Meritain Health
Thursday, January 11, 2024 1:32 PM
The first phone menu
"Thank you for calling Merit Health. This call does not guarantee benefits.
Final coverage or non coverage determination will be made after receipt and processing of your claim.
To all the applicable terms of the plan including the plan's various exclusions and limitations.
To use the company directory,
If you're calling regarding your flexible spending account, press five.
To know the extension of the person you are calling, press nine.
If you are an employer, plan sponsor, agent, or broker, press one.
If you are a plan participant, press two.
If you are a health care provider or network representative, press three."
Excerpt from a call with Meritain Health
Friday, February 9, 2024 4:18 PM
What are the hours and when should I call?
Meritain Health operates the call center for this 800-925-2272 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 561 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Meritain Health phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Meritain Health staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Meritain Health is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 561 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Meritain Health is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Meritain Health staffs the call center well on Thursday.
More Ways to Contact Meritain Health Customer Service
There are of course other ways to contact Meritain Health customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Meritain Health will reply our your email.
Conclusion and closing notes
This is Meritain Health's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Meritain Health agent. This phone number is Meritain Health's best phone number because 3,366 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-2272 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Meritain Health first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Meritain Health has 1 phone number. It's not always clear what is the best way to talk to Meritain Health representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Meritain Health. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Meritain Health. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.