How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Iowa Motor Vehicle Division (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Iowa Motor Vehicle Division (DMV/RMV) number should go right to a real human being
Here is how our research team describes the way the Iowa Motor Vehicle Division (DMV/RMV) phone system greets you: Thank you for calling the Iowa Department of Transportation, the Iowa DOT provides you with the convenience of scheduling an appointment for services. Appointments are scheduled online. Please use your computer, tablet, or smartphone to schedule an appointment at www.iowa.gov and click on "Make an Appointment." You may also be eligible to renew online. Please visit our website for a wide range of service-related information, including service options and appointment scheduling.
For services performed at County locations, please contact your county to determine the hours of operation and services being offered. Our telephone customer service representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m.
For road condition information, please visit our 511 website. For assistance with scheduling an appointment, please press 1.
For information on driver's licensing, suspension of driving privileges, or suspension of vehicle registration, press 2.
For information on the location and hours of the Des Moines or Ankeny driver's license stations, license fees, or how to obtain a certified driving record or accident report, press 3.
For information on oversize and overweight truck permits, commercial truck registration, prorated titles, intrastate Travel Authority, fuel tax, and official government vehicle titles and registration, press 4.
For information on disability parking permits, dealer licenses, personalized plates, official government vehicle titles and registrations, and prorated titles, press 5.
In fact, much of this information on this page is superfluous because this Iowa Motor Vehicle Division (DMV/RMV) phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Iowa Motor Vehicle Division (DMV/RMV) operates the call center for this 515-244-9124 phone number Mon-Fri 8am-4:30pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Iowa Motor Vehicle Division (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Iowa Motor Vehicle Division (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Iowa Motor Vehicle Division (DMV/RMV) is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Iowa Motor Vehicle Division (DMV/RMV) is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Iowa Motor Vehicle Division (DMV/RMV) staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Calling the Iowa Motor Vehicle Division makes clear that the state would rather you go online to set up your appointments or get assistance, but it is willing to provide information to those who wish to seek it over the phone. When I called, I went through three automated messages suggesting where I could find information online before being presented with options to speak to a representative. It also suggested I could use the automated system to make an appointment with my county DMV and treasurer, for which I would need to get in-person assistance.
When I got to the options menu, I found it easy to navigate and quickly found the right section for my needs. Upon pressing the button for my questions, I was immediately connected to Eric, who asked how he could help me. I explained I was a new resident of Iowa and wanted to know when I needed to surrender my out-of-state driver's license and get an Iowa license. He said the state recommended that I get my new license within 30 days of moving.
I then asked what documentation I would need to obtain my new Iowa license. Eric said that I'd need documentation proving my citizenship, meaning a birth certificate or passport, along with my Social Security number and out-of-state license. I would also need to bring any two pieces of mail that had both my name and my Iowa address on it and confirmed that per Iowa regulations, any piece of mail counted as long as it had my name and address.
I followed by asking what the cost would be for a new Iowa license, and he said I'd be given an eight-year license and would pay $32 for it. I asked what the cost would be to register my vehicle in Iowa, but Eric said he was unable to provide that information, as that is done at the county level, and the cost for registration would be different depending on my county. As such, I'd need to contact my county for that.
Finally, I asked if I would need to set up an appointment online to get my license, and Eric said that depended on where I was located. He asked if I was located in a bigger city or a more rural county, and I said I was in Iowa City and Johnson County. He said I was free to contact Johnson County's DMV online or over the phone, or he could set up an appointment if I was ready. I said I'd need to check my calendar and thanked him for his help, and he thanked me for calling.
I was very impressed with the ease of connection and Eric's comfortable and knowledgeable demeanor. He answered every question with ease and gave me all the information I needed to ensure my question was fully resolved. Overall, I would feel very comfortable calling the Iowa DMV for assistance as a customer, even if the state would rather I didn't.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Iowa Motor Vehicle Division (DMV/RMV) Customer Service
There are of course other ways to contact Iowa Motor Vehicle Division (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Iowa Motor Vehicle Division (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Iowa Motor Vehicle Division (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Iowa Motor Vehicle Division (DMV/RMV) agent. This phone number is Iowa Motor Vehicle Division (DMV/RMV)'s best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 515-244-9124 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Iowa Motor Vehicle Division (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Iowa Motor Vehicle Division (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Iowa Motor Vehicle Division (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Iowa Motor Vehicle Division (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Iowa Motor Vehicle Division (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
