How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Go Smart Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1
Below are some clips we've found from Go Smart Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling GoSmart mobile.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the go smart mobile dot com homepage.
You also may be selected for a survey at the end of this call.
To refill your service or add a plan from your stash, press one.
To activate your phone number, press two."
Excerpt from a call with Go Smart Mobile
Monday, January 29, 2024 11:17 PM
The first phone menu
"Thank you for calling GoSmart mobile.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the go smart mobile dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service or add a plan from your stash, press one.
To activate your phone number, press two."
Excerpt from a call with Go Smart Mobile
Thursday, March 21, 2024 7:52 PM
What are the hours and when should I call?
Go Smart Mobile operates the call center for this 877-582-7788 phone number 6am-8pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 644 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Go Smart Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Go Smart Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Go Smart Mobile is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 644 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Go Smart Mobile is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Go Smart Mobile staffs the call center well on Tuesday.
More Ways to Contact Go Smart Mobile Customer Service
There are of course other ways to contact Go Smart Mobile customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Go Smart Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Go Smart Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Go Smart Mobile agent. This phone number is Go Smart Mobile's best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-582-7788 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Go Smart Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Go Smart Mobile has 3 phone numbers. It's not always clear what is the best way to talk to Go Smart Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Go Smart Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Go Smart Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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