How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Freeway Insurance Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Freeway Insurance Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"This call may be monitored or recorded for quality purposes.
Please press one to continue.
My name is Carlos. How can I help you?"
Excerpt from a call with Freeway Insurance Services
Monday, March 11, 2024 4:19 PM
What are the hours and when should I call?
Freeway Insurance Services operates the call center for this 800-407-8134 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 245 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Freeway Insurance Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Freeway Insurance Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Freeway Insurance Services is Saturday.The most busy day to call is Monday, which averages 66% more phone calls by comparison.Again, this is based on a sample of 245 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Freeway Insurance Services is Wednesday.
Why call this Freeway Insurance Services number?
Below is a sample of recent calls to Freeway Insurance Services, and their purpose. Are any of these similar to the reason you are trying to call?
Employment verification: "I am an employer, and I'm trying to verify that y'all have an employee that's says he works for y'all."
- From a call lasting 5m 54s , Apr 9, 2024 8:40 PM
Inquiring about missing refund: "I cancelled my insurance but never received the refund as promised."
- From a call lasting 2m 21s , Mar 11, 2024 4:20 PM
Payment inquiry: "I wanna make a payment."
- From a call lasting 13m 49s , Feb 26, 2024 8:02 PM
Payment and reinstatement issue: "I paid last month and need to reinstate my policy, can you help me?"
- From a call lasting 5m 12s , Feb 23, 2024 1:22 AM
Language preference: "Do you not have people who speak Spanish?"
- From a call lasting 3m 4s , Feb 21, 2024 9:58 PM
Seeking customer service: "I'm trying to call the customer service."
- From a call lasting 8m 29s , Feb 3, 2024 4:21 PM
Providing address information: "Address is Lilian Highway in Pensacola, Florida."
- From a call lasting 2m 41s , Jan 23, 2024 9:29 PM
Requesting insurance quote: "I was calling to see if I can get an insurance quote."
- From a call lasting 15m 54s , Jan 14, 2024 10:44 PM
Conclusion and closing notes
This is Freeway Insurance Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Freeway Insurance Services agent. This phone number is Freeway Insurance Services's best phone number because 1,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-407-8134 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Freeway Insurance Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Freeway Insurance Services has 1 phone number. It's not always clear what is the best way to talk to Freeway Insurance Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Freeway Insurance Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Freeway Insurance Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.