Toll-free · Calling this DoorDash number should go right to a real human being · If you are a customer, please press 1. If you are a Dasher, please press 2. If you are a restaurant on our platform or are currently onboarding, press 3. Calling about our whiteboard or a Drive merchant, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this DoorDash phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then remain on the line for the representative.
Here is how our research team describes the way the DoorDash phone system greets you: If you are a customer, please press 1. If you are a Dasher, please press 2. If you are a restaurant on our platform or are currently onboarding, press 3. Calling about our whiteboard or a Drive merchant, press 4.
Below are some clips we've found from DoorDash's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling DoorDash support.
Are you calling as a dasher, a customer, or a business using our service?
If you would like to report a safety issue, please press nine.
Otherwise, remain on the line.
I see you're having issues getting you over to someone that can help.
This session may be monitored or recorded for quality assurance and training purposes.
Your continued participation in this session will be considered as express consent to be monitored or recorded.
Please stay on the line after your call for a brief survey about your experience."
Excerpt from a call with DoorDash
Tuesday, January 2, 2024 1:22 AM
They may ask you to say or enter information
"Thank you for calling DoorDash support. Are you calling as a dash dasher, a customer, or a business using our service?
To ensure that you get the right person to help, you can say Dacher, customer, or or business."
Excerpt from a call with DoorDash
Thursday, January 11, 2024 12:07 AM
What are the hours and when should I call?
DoorDash operates the call center for this 855-431-0459 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 2,609 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DoorDash phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DoorDash staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DoorDash is Sunday.The most busy day to call is Friday, which averages 47% more phone calls by comparison.Again, this is based on a sample of 2,609 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Wednesday, which is 473% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Shortest
Mon
Tue
Wed
Longest
Thu
Fri
Sat
The best time to call
In summation, the best day to call DoorDash is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this DoorDash number, but it is also the day with the shortest hold times.
Why call this DoorDash number?
Below is a sample of recent calls to DoorDash, and their purpose. Are any of these similar to the reason you are trying to call?
Reactivating flagged card: "I need to reactivate my card that was flagged for fraud."
- From a call lasting 14m 3s , Apr 13, 2024 7:26 PM
Delivery driver verification: "I deliver, but I'm not at a dash right now."
- From a call lasting 4m 31s , Apr 11, 2024 2:49 AM
Missing items, wrong drink: "Hi there. I had placed an order, and I received half of my items, but some were missing completely, also I received the wrong drink."
- From a call lasting 7m 12s , Apr 11, 2024 1:29 AM
Cancel Walgreens pickup: "I'm wondering if it's possible to cancel the add on order from Walgreens."
- From a call lasting 8m 1s , Apr 11, 2024 12:16 AM
Confused about order delivery: "I picked up the Burger King order, but like I said, I didn't know where to deliver it to."
- From a call lasting 12m 10s , Apr 10, 2024 9:29 PM
Cancel Dunkin' Donuts order: "The lady wanted to cancel her Dunkin' Donuts order because they don't have the one she wanted."
- From a call lasting 6m 5s , Apr 7, 2024 10:50 PM
Unauthorized charge: "Charge card for no reason."
- From a call lasting 4m 5s , Apr 7, 2024 7:30 PM
Confusion about order pickup: "I have the daughter's order to pick up at five guys for Scott, but I was told the order has already been picked up."
- From a call lasting 6m 1s , Apr 6, 2024 5:30 PM
Background check deactivation: "My account got deactivated because of my motor vehicle report on the background check."
- From a call lasting 12m 16s , Apr 5, 2024 6:45 AM
App frozen after accepting delivery: "Hello. I just accepted a delivery and out of nowhere, my app has froze."
A few weeks ago I signed up for a DashPass as part of some promotion that DoorDash was offering, but then I forgot about it until I got a charge on my credit card. I don't even use DoorDash that much, so I called the company to cancel the subscription and hopefully get a refund since they can see that I never used the service. This is my first time calling the company, and I really had no idea what to expect. I didn't even use DoorDash more than once after I got the promotion, so I'm not too familiar with the company.
I know that a lot of people use DoorDash and a lot of people are Door Dashers as an occupation, so I figured that there might be a wait. The good news for me was that the process of talking to someone was well set up and proceeded very smoothly. In just a few seconds over a minute, I was on the phone call with someone who was able to help me manage my subscription. They didn't even fight that much when I said that I wanted to cancel, which I did appreciate.
When I first called DoorDash, a recorded message said, "Thank you for calling DoorDash, to continue in English, press 1." It then said, "I have noticed you have a customer account with DoorDash. Are you calling in as a customer?" Once I responded, it said, "Got it. Thank you for confirming. If you would like to report a safety issue, please press 9. Otherwise please stay on the line. If you are calling about a health, safety, or legal issue, press 9 now." After a brief pause, it asked me what I needed. I replied that I wanted to "cancel my DashPass."
It responded, "I understand you are looking for help with your DashPass subscription, is that correct?" After I confirmed, it told me, "Please stay on the line I will get someone to help you." However, I was only on hold for maybe a split second, which was good because the hold music was loud and obnoxious. Almost immediately Kenneth answered the phone and he said many times he understood and would help me cancel. He had a very thick accent which made me struggle to understand him sometimes, but by the time I hung up the subscription was canceled and I was told in 72 hours or so I would see the charge reversed on my card.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact DoorDash Customer Service
There are of course other ways to contact DoorDash customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DoorDash provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DoorDash will reply our your email.
Conclusion and closing notes
This is DoorDash's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DoorDash agent. This phone number is DoorDash's best phone number because 46,038 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-431-0459 include Problem With an Order, Account Access, Dasher Account, Check Application Status, Dispute a Charge and other customer service issues. The DoorDash call center that you call into has employees from Greensboro, NC / Nicaragua and is open 24 hours, 7 days according to customers. In total, DoorDash has 2 phone numbers. It's not always clear what is the best way to talk to DoorDash representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DoorDash. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DoorDash. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
