How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CruisesOnly phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, press 3, then wait on the line until transferred to a representative.
Here is how our research team describes the way the CruisesOnly phone system greets you: If you already know who you need to talk to, dial their extension now. Need help with an existing reservation, press 1. Ready to begin planning your next exciting vacation, press 2.
Below are some clips we've found from CruisesOnly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Cruises Only.
You're on your way to better advice, better deals, and a better vacation.
To ensure we're all traveling in the right direction, this call may be monitored or recorded.
Already know who you'd like to speak with? Enter their extension now."
Excerpt from a call with CruisesOnly
Wednesday, February 21, 2024 2:49 PM
The first phone menu
"Thank you for calling Cruises Only.
You're on your way to better advice, better deals, and a better vacation.
To ensure we're all traveling in the right direction, this call may be monitored or recorded.
Already know who you'd like to speak with? Enter their extension now.
Need help with an existing reservation? Please press one.
Ready to begin planning your next exciting vacation? Press two."
Excerpt from a call with CruisesOnly
Wednesday, February 21, 2024 2:49 PM
What are the hours and when should I call?
CruisesOnly operates the call center for this 800-278-4737 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CruisesOnly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CruisesOnly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CruisesOnly is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call CruisesOnly is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CruisesOnly staffs the call center well on Thursday.
Why call this CruisesOnly number?
Below is a sample of recent calls to CruisesOnly, and their purpose. Are any of these similar to the reason you are trying to call?
File a complaint: "I just wanted to talk to a representative and an administrator who could, you know, at least listen and address the complaint."
- From a call lasting 28m 5s , Feb 21, 2024 2:49 PM
Looking for cruise reservation: "Hello, we made reservations on the cruise but lost our paperwork, calling to see if you can look us up for MSC cruise on October twenty seventh."
- From a call lasting 13m 43s , Jan 6, 2024 5:30 PM
More Ways to Contact CruisesOnly Customer Service
There are of course other ways to contact CruisesOnly customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- CruisesOnly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CruisesOnly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CruisesOnly agent. This phone number is CruisesOnly's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-278-4737 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call CruisesOnly first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CruisesOnly has 1 phone number. It's not always clear what is the best way to talk to CruisesOnly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CruisesOnly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CruisesOnly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.