Coinbase Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular Coinbase number
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How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may need the phone number on your account
For all other assistance, please visit help dot coinbase dot com to open a case or including the country code. Please enter the primary phone number associated with your Coinbase account."
They may ask you to enter information with the dial pad
If you are calling from a phone number that is not associated with your Coinbase account, please three to receive further assistance. For all other assistance, please visit help dot coinbase dot com to open a case or get answers to including the country code, please enter the primary"
The first phone menu
If you no longer have access to your account or would like to file a complaint, press one. If you need assistance with your Coinbase card, press two."
After you press 1
If you are calling from a phone number that is not associated with your if you have previously locked your account due to a security concern and would like further assistance, press one. If you would like to lock your account to do the security concerns, press two."
After you press 2
To activate your card, press one. If your card has been lost or stolen, press two. If you would like to change your PIN, press three. To repeat these options, press four. To speak to a customer support representative, you may press zero at any time."
What are the hours and when should I call?
Why call this Coinbase number?
My Experience Calling 888-908-7930
When calling Coinbase for questions or concerns, existing customers are given a variety of options to reach a representative but new customers are hardly able to do so. As a newcomer to cryptocurrency and digital encryption payments, I called Coinbase for more information on how to get started.
An automated recording greets callers with several choices for accessing assistance including filing a complaint, gaining access to locked accounts or seeking help with a Coinbase card used for spending crypto. The automated message also suggested callers visit the Coinbase website for other questions or additional support. Even though I don’t currently have a Coinbase account or card, I selected the option for accessing card assistance to see where it led.
Another automated message offered more selections for Coinbase card support ranging from reporting a lost or stolen card to activating new cards. The message also stated I could press 0 at any time to speak with a representative so I chose this option. After being transferred to another department, the automated system notified me that Coinbase agents could only help with card support issues and no other requests. Once again, I was directed to the website for further help or to set up an account. I decided to stay on the line to see how far I could get.
However, I was prevented from proceeding once the system required my phone and account number. Without that verification, callers can't get very far within the system. However, I decided to enter in my phone number and see what other options may be offered. But was told the information provided didn't match the Coinbase records, therefore I couldn't be connected with a representative. The call returned to the original main menu and I followed the prompts again to reach a rep but my attempt failed. The automated system once again directed me to the website where I could read their list of frequently asked questions so I decided it was time to go online.
Once there, I noticed the website offered a chat box, which led to their virtual assistant. Unfortunately, I was required to first sign in before any support or help could be given. This all proved to be a frustrating endeavor, as I was on the phone for at least 15 minutes and unable to access help online without an account. The website offered some explanation on how to set up an account but it would be nice to chat with a rep before making the decision whether to pursue a crypto portfolio with Coinbase.
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Conclusion and closing notes
This is Coinbase's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Coinbase agent. This phone number is Coinbase's best phone number because 37,536 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-908-7930 include Disabled Account, Hacked Account, Account Verification, Missing Coins, Account Access and other customer service issues. The Coinbase call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Coinbase has 5 phone numbers. It's not always clear what is the best way to talk to Coinbase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Coinbase. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Coinbase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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