How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this BMO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this BMO number should go right to a real human being
Below are some clips we've found from BMO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to BMO Bank of Montreal. For service in English, press one.
For bank accounts, mortgages, loans, and investments, press if you are registered for BMO telephone or online banking, press one."
Excerpt from a call with BMO
Thursday, January 18, 2024 5:23 AM
In fact, much of this information on this page is superfluous because this BMO phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
BMO operates the call center for this 877-225-5266 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BMO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BMO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BMO is Saturday.The most busy day to call is Monday, which averages 375% more phone calls by comparison.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call BMO is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this BMO number?
Below is a sample of recent calls to BMO, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with phone verification: "I'm trying to send an e-transfer but it's asking me to verify a phone number that I no longer have access to."
- From a call lasting 40m 2s , Apr 9, 2024 7:53 PM
Unauthorized card activity: "Someone used $600 without my consent, need updates on investigation."
- From a call lasting 10m 59s , Mar 18, 2024 3:05 PM
Forgot online banking password: "I just forgot my password for my online banking. So if it's possible, can you send me so I can redo my new password?"
- From a call lasting 3m 18s , Mar 4, 2024 1:25 PM
Update contact info: "I have moved permanently to Italy and need to update my email and phone number for online banking access."
- From a call lasting 12m 4s , Feb 28, 2024 5:15 PM
Update contact info: "I would like to give you the new email address so that I can receive communications."
- From a call lasting 10m 35s , Feb 28, 2024 5:03 PM
Unauthorized card charges: "Someone used my card without authorization and made multiple purchases."
- From a call lasting 48m 58s , Feb 12, 2024 8:07 PM
Unauthorized transaction: "An unauthorized transaction occurred in my bank account and money was taken without my consent."
- From a call lasting 10m 29s , Jan 18, 2024 3:59 PM
Inquiries about unauthorized payment: "I realized that there was a recurring payment on my bank account, and I was hoping I could revert the money back to my account because I don't remember any of it."
- From a call lasting 11m 11s , Jan 18, 2024 5:23 AM
More Ways to Contact BMO Customer Service
There are of course other ways to contact BMO customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- BMO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is BMO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BMO agent. This phone number is BMO's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-225-5266 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call BMO first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, BMO has 1 phone number. It's not always clear what is the best way to talk to BMO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BMO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BMO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.