How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ann Taylor phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 7
Below are some clips we've found from Ann Taylor's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Ann Taylor.
To place a new order, press one. To find let me get a client associate to help place your order.
Your call may be monitored or recorded for quality purposes.
After speaking with our associate, if you stay on the line, you will be automatically transferred to complete a brief survey.
Hi. Thank you for calling Taylor."
Excerpt from a call with Ann Taylor
Sunday, January 14, 2024 1:22 AM
They may ask you to enter information with the dial pad
"Hi. Thanks for calling Ann Taylor.
To place a new order, press one. To find the status of an existing order or return, press two.
For information on your credit card or loyalty rewards account, press three.
Let's start with your order number. Please enter the number now."
Excerpt from a call with Ann Taylor
Friday, March 1, 2024 7:13 PM
The first phone menu
"Hi. Thanks for calling Ann Taylor.
To place a new order, press one.
To find the status of an exist order or return, press two.
For information on your credit card or loyalty rewards account, press three.
If you need help with something else, press four."
Excerpt from a call with Ann Taylor
Friday, April 12, 2024 4:52 PM
What are the hours and when should I call?
Ann Taylor operates the call center for this 800-342-5266 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-5:30pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 124 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ann Taylor phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ann Taylor staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ann Taylor is Sunday.The most busy day to call is Saturday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 124 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Ann Taylor is Wednesday.
Why call this Ann Taylor number?
Below is a sample of recent calls to Ann Taylor, and their purpose. Are any of these similar to the reason you are trying to call?
Processing return for order: "I received an order today, and when the merchandise came, it wasn't what I expected it to be. So I'd like to return it."
- From a call lasting 9m 37s , Apr 5, 2024 8:52 PM
Payment inquiry: "Oh, I don't know if you can I can make a payment with you for my card?"
- From a call lasting 19m , Mar 1, 2024 7:13 PM
Assistance with bill payment: "I'm having a problem signing in to pay my bill."
- From a call lasting 4m , Mar 1, 2024 6:20 PM
Return label needed: "I was in the process of getting a return label for the wrong color item we received, but we got disconnected."
- From a call lasting 5m 23s , Feb 9, 2024 9:04 PM
Order mix-up, return issue: "I returned a white sweater but received gray and now they're saying it's final sale."
- From a call lasting 9m 44s , Feb 9, 2024 8:52 PM
Order tracking issue: "Tracking information unavailable for days, need assistance."
- From a call lasting 3m 45s , Feb 5, 2024 8:41 PM
More Ways to Contact Ann Taylor Customer Service
There are of course other ways to contact Ann Taylor customer service besides the phone. Below we list the best ones, by medium.
Some customer service teams, like that of Ann Taylor, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is Ann Taylor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ann Taylor agent. This phone number is Ann Taylor's best phone number because 2,376 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-342-5266 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ann Taylor first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, Ann Taylor has 1 phone number. It's not always clear what is the best way to talk to Ann Taylor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ann Taylor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ann Taylor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.