How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Aeromexico phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 2, then 2
Below are some clips we've found from Aeromexico's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Aeromexico.
Reminding you that at Aeromexico, we do not request any payment via WhatsApp or social networks.
If you are calling from the USA, press one.
If you are calling from Canada To learn about our privacy policy, press one.
This call may be recorded or monitored in order to offer you the best service.
Our option menu has changed. Please pay attention to identify the option you need.
Tweak your travel plans on our digital platform and avoid hold times over the phone.
Visit arrow mexico dot com forward slash gambios."
Excerpt from a call with Aeromexico
Wednesday, March 6, 2024 11:39 PM
The first phone menu
"Thank you for calling Aeromexico.
Reminding you that at Aeromexico, we do not request any payment via WhatsApp or social networks.
If you are calling from the USA, press one.
If you are calling from Canada, press two."
Excerpt from a call with Aeromexico
Wednesday, March 27, 2024 5:47 AM
What are the hours and when should I call?
Aeromexico operates the call center for this 800-237-6639 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 317 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeromexico phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeromexico staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aeromexico is Saturday.The most busy day to call is Wednesday, which averages 103% more phone calls by comparison.Again, this is based on a sample of 317 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Aeromexico is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Aeromexico staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Aeromexico number?
Below is a sample of recent calls to Aeromexico, and their purpose. Are any of these similar to the reason you are trying to call?
Clarifying passenger name for ticket booking: "Do I put Maria Sizemore together as given name?"
- From a call lasting 4m 23s , Apr 2, 2024 7:51 PM
Confirmation of airline: "Is this Air Max Air Maxxico?"
- From a call lasting 3m 41s , Mar 27, 2024 5:47 AM
Seat selection for flight: "I wanted to see about choosing seats for a flight leaving Friday morning."
- From a call lasting 47m 18s , Mar 14, 2024 4:31 AM
Inquiring about flight prices: "I need to know how much are the tickets for flights from Reynosa to Cancun for me and a fourteen year old."
- From a call lasting 4m 53s , Mar 10, 2024 7:46 PM
Lost item assistance: "I left my laptop on Arrow Mexico flight and need help getting it back."
- From a call lasting 5m 34s , Mar 8, 2024 5:33 PM
Flight change request: "I would like to change my flight to arrive in Torian on the twenty third of March."
- From a call lasting 39m 3s , Mar 7, 2024 12:01 AM
Flight rebooking assistance: "I need to be rerouted from Nuremberg to Turion to arrive on the twenty third of March."
- From a call lasting 21m 46s , Mar 6, 2024 11:39 PM
Flight change assistance: "I just recently checked my flight that I booked a while ago and saw several changes."
- From a call lasting 23m 40s , Mar 6, 2024 11:12 PM
Check-in assistance: "Hi. I'm trying to check-in."
- From a call lasting 2m 59s , Feb 24, 2024 12:03 PM
Making flight reservations: "I need to make reservations for two From Sacramento to Guadalajara."
- From a call lasting 18m 25s , Feb 16, 2024 3:55 PM
More Ways to Contact Aeromexico Customer Service
There are of course other ways to contact Aeromexico customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Aeromexico will reply our your email.
Conclusion and closing notes
This is Aeromexico's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeromexico agent. This phone number is Aeromexico's best phone number because 4,308 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-6639 include Insurance claim, Lost baggage, Cancel my flight, Change my travel dates, Refund and other customer service issues. Rather than trying to call Aeromexico first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Aeromexico has 1 phone number. It's not always clear what is the best way to talk to Aeromexico representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aeromexico. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeromexico. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.