Toll-free·Calls Customer Service·Most popular uShip number
Q:How do I get a live human at uShip?
A:Must choose an option 1-5.
Q:Does uShip offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thur 7am-7pm, Fri 7am-5pm, Sat 10am-4pm CST.The least busy day is Friday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 30 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this uShip phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5.
Here is how our research team describes the way the uShip phone system greets you: Palate size or grated size shipments, press 1. If you are new to uShip and need help getting started, press 2. For currently booked shipments, press 3. For account or payment issues, press 4.
Below are some clips we've found from uShip's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Youship.
Please note that your call may be recorded.
Looking for a shipping quote? The quickest way to get a quote for your shipment is to head on over to uShip dot com and create a listing on the shipping marketplace.
Please listen carefully as our menu options have recently changed.
To hear those options again, press five.
If you need help with a palletized or created LTL shipment, press one.
If you're new to Youship and need help getting started, press two."
Excerpt from a call with uShip
Tuesday, April 2, 2024 4:32 PM
What are the hours and when should I call?
uShip operates the call center for this 800-698-7447 phone number Mon-Thur 7am-7pm, Fri 7am-5pm, Sat 10am-4pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this uShip phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like uShip staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call uShip is Friday.The most busy day to call is Monday, which averages 250% more phone calls by comparison.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call uShip is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that uShip staffs the call center well on Friday.
Why call this uShip number?
Below is a sample of recent calls to uShip, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting motorcycle shipping quote: "I'm just trying to find out a quote real fast for a motorcycle, the dealership recommended uShip."
- From a call lasting 3m 34s , Mar 20, 2024 2:22 PM
Clarifying shipping payment responsibility: "Just inquiry, but when they ship material, who got charged?"
- From a call lasting 7m 15s , Feb 15, 2024 4:44 PM
Calling UShip for assistance isn't a helpful endeavor, although the company does provide a bit of assistance to people with difficulty getting an internet connection. When you call, UShip initially plugs its website to try to get you to go there to get a quote. It then asks you for your language choice of English or Spanish and takes you to the main menu.
If you do make a selection from the main menu, however, it doesn't matter what option you choose. You won't be able to get any support from the system other than telling you that they are unable to provide support over the phone at this time. It doesn't matter whether you say that you're new to UShip, need to order pallets or need to check on the status of your account; you get the same message that you need to go onto the website to get assistance.
However, if you are on a cell phone, you can request that the website get sent directly to your mobile device as a text message. While this does send you the website, it comes with a catch: you're only able to use the website to get help if you already have an account with UShip. If you don't yet have an account to enter, you aren't able to use the site to get assistance.
Overall, I thought that providing a link through text was a good thing, but the automated system wasn't set up very well. Having a setup where it appears that the customer can get help, only to say that they can't get any assistance, is annoying and frustrating. It's also not a great thing that people can only use the website if they already have an account set up. I'd be hesitant before using this number in the future.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact uShip Customer Service
There are of course other ways to contact uShip customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- uShip customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is uShip's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a uShip agent. This phone number is uShip's best phone number because 16,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-698-7447 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call uShip first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, uShip has 1 phone number. It's not always clear what is the best way to talk to uShip representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for uShip. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like uShip. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
