Calling iTunes was extremely easy, even though I realized that I was actually calling Apple digital services and not iTunes. It really doesn't matter what you want to call it, however, because in the end, you get to a live person who answers your questions. That alone was good enough for me. With so many online services offering digital-only support, I was very happy to get to a real person in just a few minutes. In fact, it only took me a little bit over 3 minutes to talk to an Apple representative, so that was pretty nifty.
I was having an issue syncing my iTunes library across platforms, and it was really starting to bug me. I had read a bit in the online support forums, but I really wanted to talk to someone who could just help me sort the problem out so that I didn't have to deal with it anymore.
It started out by saying, "For evaluation and training purposes, I'm an automated system that can handle complete sentences." So, I answered, "iTunes library." Then, the automated AI told me that support is available online at getsupport.apple.com. It asked me if I wanted it to send me a link via SMS message, and I said no. Then, it asked me how else it could help me, so this time, I tried saying, "Talk to a customer agent."
It answered, "All right, I'll get you right over to our technical support department. To securely verify your identity, I'd like to send a consent application to your devices. Do I have your permission?" I said yes, and instantly, it was on my phone, watch and computer. I quickly clicked it off my watch, and then, it said thank you and offered me a new directory. It started by asking me about iTunes and Apple Watch, and then the list went so fast that I didn't hear which number was iTunes. However, that turned out to work for the best because, while I was waiting for it to repeat the list, it asked if I was still there. I said yes, and this turned out to be a nifty hack because it said, "Okay, let me get someone to help you."
It then offered me the option to choose what type of hold music I would like (popular music, classical, jazz or silence), and I waited for about one song. Five minutes later, I was talking to a support agent who was able to help me.
This iTunes phone number is ranked #3 out of 3 because 389,370 iTunes customers tried our tools and information and gave us feedback after they called. The reason customers call 800-692-7753 is to reach the iTunes Apple Online Store department for problems like Change Order, Download Trouble, Refund a Charge, Device Support, Dispute a Charge. As far as we can tell, iTunes has call center locations in Massachusetts or California and you can call during their open hours 24 hours, 7 days. iTunes has 3 phone numbers and 5 different ways to get customer help. We've compiled information about 800-692-7753 and ways to call or contact iTunes with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling iTunes at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-692-7753. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when iTunes Apple Online Store agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than iTunes Once on the phone with iTunes's Apple Online Store department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-692-7753 is iTunes's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-676-2775 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach iTunes help by calling them, is that other customers give their customer support at this number a 75% score for their communication skills and a 50% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.