Your call may be monitored or recorded for quality assurance If you're calling for technical support or gameplay issue, please press one. If you're calling for billing support issue with any of our Zynga games, please press two."
This phone number for Zynga is mostly for billing help. When you call, you get an automated menu with options for gameplay and technical support or billing support. If you choose technical support, you only get a recording. It gives you the web address for their online support page and says that Zynga and its related companies don't offer phone support for technical issues. It also says that the billing specialists are not trained to help with anything besides billing. They apologize for any inconvenience and then return you to the main menu.
Choosing the option for billing support actually gets you to a human agent. After a recording encouraging you to find support online, it transfers you. I was only on hold for a few seconds before a rep answered. He immediately asked for my email address. He was difficult to hear; there was a lot of background noise and he sounded muffled. They're able to help with some basic billing issues but don't provide much support otherwise.
For a lot of mobile game issues, they tell you to go through your app store (the Apple store or Google Play). Payments are processed through there, so usually they can get you a refund or sort out other issues. Some of Zynga's games are available through a web browser, though. For those, you'll probably need to call this number.
Most of Zynga's support resources are on their website. The support site has you choose which game you need help with. There's no general support information; you have to select a game to get any further. Once you do, it takes you to a knowledge base with help articles for gameplay issues, technical support, billing questions, account help, and tips for the games. They have a "Contact Us" button at the bottom of each page that takes you to a form to describe your issue. It seems that they respond to this via email. Most people online say that they heard back within a couple of days, though some complaints said they were never contacted.
If you need help with billing, this phone number will get you to a human. If you need help with anything else, though, your only option is to visit their help website. They seem to provide a lot of information there, but not much beyond basic troubleshooting. They encourage you to contact your app store instead in many cases.
This is Zynga's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zynga agent. This phone number is Zynga's Best Phone Number because 19,650 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-762-2530 include Disabled Account, Recover Account, Missing Item, In-App Purchases, In Game Problem and other customer service issues. The Zynga call center that you call into has employees from India and is open Mon-Sun 5am-11pm PST according to customers. In total, Zynga has 2 phone numbers. It's not always clear what is the best way to talk to Zynga representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Zynga. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.