How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Xcel Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then press 5, next press 5, then press 3.
Here is how our research team describes the way the Xcel Energy phone system greets you: gas leak or problem, press 1, power problems, press 2, billing or payment matters, press 3, moving or new construction, press 4, for anything else, press 5
Below are some clips we've found from Xcel Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ExCel Energy. Main menu for a natural gas smell, leak, or other gas problem, press one.
For a power outage, down wire, street light, or ensure you are in a safe location, you will be connected with a customer service representative who will assist you with reporting your natural gas issue.
For quality assurance, all calls are recorded."
Excerpt from a call with Xcel Energy
Thursday, January 4, 2024 11:53 AM
The first phone menu
"Welcome to Xcel Energy. If you are calling for information about the planned power line deenergization in parts of Colorado, please press one.
To continue to the main menu, press two."
Excerpt from a call with Xcel Energy
Sunday, April 7, 2024 8:30 AM
After you press 2
"Main menu for a natural gas mill, leak, or other gas problem, press one.
For a power outage, down wire, street light, or any other power problem, press two."
Excerpt from a call with Xcel Energy
Sunday, April 7, 2024 8:30 AM
After you press 3
"For billing and payment matters, including scam information, billing menu.
To make a payment, change, or cancel a pending payment, press one.
For balance information, bill or payment history, and duplicate bills, press two."
Excerpt from a call with Xcel Energy
Wednesday, January 10, 2024 5:52 PM
What are the hours and when should I call?
Xcel Energy operates the call center for this 800-895-4999 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 186 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Xcel Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Xcel Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Xcel Energy is Saturday.The most busy day to call is Thursday, which averages 185% more phone calls by comparison.Again, this is based on a sample of 186 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Xcel Energy is Wednesday.
Why call this Xcel Energy number?
Below is a sample of recent calls to Xcel Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Power outage complaint: "Me and my neighbors are freezing, our power has been shut off, we have no heat or hot water, and people are freezing."
- From a call lasting 4m 56s , Apr 7, 2024 8:30 AM
Requesting gas service restoration: "I'm needing to pay this gas bill because we just had a winter storm, and I had no gas for the week."
- From a call lasting 14m 44s , Mar 29, 2024 4:27 PM
Assistance with bill payment app: "I'm trying to find the app to pay my bill and get a receipt, she mentioned it was something like X c e l."
- From a call lasting 6m 24s , Jan 4, 2024 10:25 PM
Language translation request: "Please translate to Telugu."
- From a call lasting 2m 30s , Jan 4, 2024 11:53 AM
Billing discrepancy: "It's saying that I haven't made the payment, and I've already made the payment."
- From a call lasting 6m 25s , Jan 2, 2024 3:37 PM
More Ways to Contact Xcel Energy Customer Service
There are of course other ways to contact Xcel Energy customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Xcel Energy will reply our your email.
Use the link to connect with customer service through Twitter
Xcel Energy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Xcel Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Xcel Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xcel Energy agent. This phone number is Xcel Energy's best phone number because 11,202 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-895-4999 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Xcel Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Xcel Energy has 1 phone number. It's not always clear what is the best way to talk to Xcel Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Xcel Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xcel Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.