How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Wayfair phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then 3
Below are some clips we've found from Wayfair's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Wayfair.
This call may be recorded to help our team serve you better.
To get help with an order you've already placed, press two now.
To place an order or to get help with products you're interested in purchasing, press three now."
Excerpt from a call with Wayfair
Tuesday, January 2, 2024 8:00 PM
The first phone menu
"Thanks for calling Wayfair.
This call may be recorded to help our team serve you better.
To get help with an order you've already placed, press two now.
To repeat these options, please press four."
Excerpt from a call with Wayfair
Sunday, March 24, 2024 7:02 PM
What are the hours and when should I call?
Wayfair operates the call center for this 877-929-3247 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 6,974 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wayfair phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wayfair staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wayfair is Sunday.The most busy day to call is Tuesday, which averages 103% more phone calls by comparison.Again, this is based on a sample of 6,974 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Tuesday, which is 358% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Shortest
Mon
Tue
Longest
Wed
Thu
Fri
Sat
The best time to call
In summation, the best day to call Wayfair is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Wayfair number, but it is also the day with the shortest hold times.
Why call this Wayfair number?
Below is a sample of recent calls to Wayfair, and their purpose. Are any of these similar to the reason you are trying to call?
Damaged vanity delivery: "I had a delivery yesterday made for a vanity for my kid's bedroom, and when they opened it up tonight, the installer it's broken."
- From a call lasting 19m 49s , Apr 10, 2024 11:36 PM
Damaged table request replacement: "I have a table that was delivered with missing screw holes and cracks, I need a whole new table, not just hardware."
- From a call lasting 5m 58s , Apr 10, 2024 9:30 PM
Return item dissatisfaction: "I received a quilt from you that I don't like and need to send it back."
- From a call lasting 5m 54s , Apr 10, 2024 8:56 PM
Inquiring about water fountain pump part: "I need to speak with someone in customer service concerning a product I purchased, it's a water fountain, and I'm trying to find out if I can get a part for the pump system."
- From a call lasting 1m 51s , Apr 10, 2024 8:42 PM
No clear purpose: ""
- From a call lasting 2m 30s , Apr 10, 2024 8:38 PM
Order status inquiry: "I was calling to check on my order, two more pieces to my couches haven't arrived."
- From a call lasting 5m 11s , Apr 10, 2024 7:58 PM
Damaged delivery confirmation: "I'm calling about a delivery that I received yesterday, and one of the items is damaged."
- From a call lasting 4m 7s , Apr 10, 2024 7:14 PM
Checking order status: "I placed an order on April sixth and I'm trying to see when it will be shipped out."
- From a call lasting 3m 29s , Apr 10, 2024 6:00 PM
Inquiring about recliner purchase: "I was trying to look at some of the cheapest recliner living room sets."
- From a call lasting 15m 46s , Apr 7, 2024 7:38 PM
Requesting return for damaged item: "We wanted to return it because it has damages."
- From a call lasting 7m 24s , Apr 7, 2024 3:54 PM
This line is a service number set up for customers of the online retailer Wayfair. Some online retailers have a reputation for being difficult to get a hold of via phone. However, I was able to quickly connect with a customer representative to make a change to an order I had recently placed.
When I called, I was greeted with a short and sweet automated message that offered only two options: receive assistance with an already existing order or place a new order. Although it’s sometimes helpful to have a lot of choices, it was nice to encounter an online menu that seemed specifically designed to route your call to the appropriate place as quickly as possible. It took less than 30 seconds from dialing to get my call pointed in the right direction.
The intent of my call was to speak with a customer rep about a set of bed pillows I had recently purchased. I was hoping to change the delivery location, having realized I wouldn’t be home to receive the delivery on the appointed day.
After selecting the menu option dedicated to already existing orders, the automated system informed me that it was having trouble pulling up my order. Wayfair’s automation software evidently recognizes customers by phone number and attempts to match that number to your existing order. I had placed my order via cell phone but was making this call from my work number.
I was prompted to enter the number I had used for my order. Upon doing so, I was connected to a customer rep within seconds. The rep was extremely friendly and had the details of my most recent order pulled up very quickly. I asked if it was possible to change the delivery address on the order. Fortunately, my pillows had not yet shipped, and the rep was able to easily make the switch.
My experience calling the Wayfair customer service line couldn’t have been much simpler. I was able to accomplish my goal in less than five minutes total. Should a call to Wayfair be unsuccessful, the company also provides chat-based customer assistance via its website. Both this phone line and the chat-based assistance are available to customers from 8 a.m. to midnight EST on weekdays, with slightly shorter service hours on weekends.
Based on my call to Wayfair, I would certainly feel confident calling this number again to receive customer assistance with an order. The entire experience was streamlined from start to finish, with each part of the system seemingly designed to deal with common order-related questions and requests as quickly and efficiently as possible.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Wayfair Customer Service
There are of course other ways to contact Wayfair customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Wayfair provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Wayfair will reply our your email.
As a last, sometimes only, resort- Wayfair customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Wayfair's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wayfair agent. This phone number is Wayfair's best phone number because 72,288 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-929-3247 include Track an Order, Place an Order, Update Info, Complaint, Return or Refund an item and other customer service issues. The Wayfair call center that you call into has employees from Maine, Massachusetts and is open 24 hours, 7 days according to customers. In total, Wayfair has 1 phone number. It's not always clear what is the best way to talk to Wayfair representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wayfair. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wayfair. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
