How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Washington Mutual phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then press 3, next enter your card number to speak to a Rep.
Here is how our research team describes the way the Washington Mutual phone system greets you: Enter your debit card, account number, or user ID followed by the pound sign.
Below are some clips we've found from Washington Mutual's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two.
Please enter your debit card, account number, or user ID followed by the pound key."
Excerpt from a call with Washington Mutual
Monday, April 1, 2024 4:24 PM
The first phone menu
"This call will be monitored and recorded and your voice may be used for verification.
Welcome to Chase.
Please enter your debit card, account number, or user ID followed by the pound key.
To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."
Excerpt from a call with Washington Mutual
Monday, April 1, 2024 4:22 PM
After you press 2
"For credit card loan, or line information and payments, press one.
To return to the previous menu to access your checking, savings, CD, or IRA account, press two."
Excerpt from a call with Washington Mutual
Tuesday, March 19, 2024 5:18 PM
What are the hours and when should I call?
Washington Mutual operates the call center for this 800-788-7000 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 258 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Washington Mutual phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Washington Mutual staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Washington Mutual is Saturday.The most busy day to call is Friday, which averages 233% more phone calls by comparison.Again, this is based on a sample of 258 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Washington Mutual is Monday.
Why call this Washington Mutual number?
Below is a sample of recent calls to Washington Mutual, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about deposit box: "I found a Western Bank deposit key and need to check if my cousin still has a deposit box in Saint Helens, Oregon."
- From a call lasting 8m 25s , Mar 19, 2024 5:18 PM
More Ways to Contact Washington Mutual Customer Service
There are of course other ways to contact Washington Mutual customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Washington Mutual customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Washington Mutual's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Washington Mutual agent. This phone number is Washington Mutual's best phone number because 5,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-788-7000 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Washington Mutual first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Washington Mutual has 1 phone number. It's not always clear what is the best way to talk to Washington Mutual representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Washington Mutual. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Washington Mutual. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.