WalMart Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular WalMart number
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How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may need the phone number on your account
If you're calling about your walmart dot com order, online pickup, or delivery thank you for calling the Walmart store and Sam's Club locator service. To locate Walmart for the address and phone number of the nearest Walmart store, please enter the first six digits including the area code of the phone number."
They may ask your reason for calling (instead of a menu)
This has on unfortunately resulted in some order cancellations where stock has been depleted. I didn't get that. Could you please repeat the reason for your call?"
They may ask you to enter information with the dial pad
They may ask you to say or enter information
One moment, please. What can we help you with? You can say things like track order, return policy, cancel order, or describe your issue in your own words."
The first phone menu
If you're calling about your Walmart Walmart dot com order, online pickup, or delivery order, press one. For the phone number, location, and hours of operation of a Walmart store or Sam's Club, press two."
After you press 1
For missing items, press one. For payment related issues, press two. For help placing an order, press three. For returns related issues, press four. For all other issues, press five."
After you press 2
To locate Walmart stores, press one. To locate Sam's Clubs, press two. To locate your nearest neighborhood market, press three. To locate your nearest Walmart pharmacy, press four. To repeat this information, press the star key."
After you press 3
"If you're calling about your if you're calling about your store experience or in store pet services, press one. For Walmart credit card questions, press two. For Walmart gift card, press three. For an ethics issue, press four."
After you press 4
"To repeat these options, press If you are calling for the phone number to payroll, press one. For an open door issue or other business concern, press two."
After you press 5
"If you're if you're calling about your walmart dot com order, online pickup, or order, press one. For the phone number, location, and hours of operation, of a Walmart store or Sam's Club, press two."
What are the hours and when should I call?
Why call this WalMart number?
My Experience Calling 800-925-6278
Calling Walmart's customer service has some usage, but its ability to find a Walmart near you is pretty limited unless you know the ZIP Code you want to search for a store.
When I called, I asked the system for the store locator, intending to ask for a Walmart location that had a deli where I'm currently located. The system told me that I could look up Walmart or Sam's Club locations and further divide them by requesting locations near a certain ZIP Code or by the location I was calling from.
I decided to ask for Walmart locations by the location of my phone, and the system took a second before telling me that my closest Walmart location was in Greenfield, Indiana. I normally live on Indianapolis' west side, not its east side, meaning that the system was telling me my nearest Walmart was located 40 minutes away from my normal home.
I actually live just five minutes from a Walmart, so this shocked me. I asked it for the next closest location three more times and got two more locations in Indianapolis and one in Fishers, none close to where I live nor where I happened to be calling from.
After that frustration, I asked to find a Walmart by zip code, and the system gave me a Honolulu Walmart that I had visited before. I asked it for its hours, but the system told me it could not reveal the hours because they would vary by store. My best bet would be to call the store itself and request its hours from that number.
I then returned to the main menu to get information about a deli near me, but a deli was not a search option presented. My only options were Walmart, Sam's Club, Neighborhood Market and a Walmart pharmacy. With that information, I ended the call, unable to get any more information.
Overall, I was not impressed with this number. Knowing your ZIP Code when traveling is helpful, but you'll be totally lost if you don't. The system seems to tie where you're calling from to your phone number, regardless of where you happen to be. That's a serious problem with people moving as much as they are; it makes this feature useless for many people who moved away from home.
Given the wildly inaccurate location feature, I would only use this feature if you genuinely knew where you were when asking for a store. The system cannot use your phone's location services if you're traveling and looking for a Walmart.
More Ways to Contact WalMart Customer Service
Conclusion and closing notes
This is WalMart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WalMart agent. This phone number is WalMart's best phone number because 115,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-6278 include Returns, Track an Order, Return an Order, Refund a Charge, Missing Item and other customer service issues. The WalMart call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, WalMart has 5 phone numbers. It's not always clear what is the best way to talk to WalMart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for WalMart. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WalMart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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