If calling from the UK, don't press anything when prompted, then press 2, then don't press anything · International Call
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Virgin Atlantic phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5
Here is how our research team describes the way the Virgin Atlantic phone system greets you: travel agent, key 1, amend a current booking, key 2, new booking, key 3, check about your account, key 4,special assistance or make a complant, key 5
Below are some clips we've found from Virgin Atlantic's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Virgin Atlantic.
We are experiencing high call volumes at the moment.
If your query is not urgent, we recommend you call back another time.
We apologize for any inconvenience caused.
To continue to hold, please press one.
Thanks for calling Virgin Atlantic in the USA.
If you are a travel agent, please key one.
If you need to amend or query an existing booking, please key two.
To make a new booking, please key three.
To chat about your flying club account, it's four.
To request special assistance, speak to us about lost or damaged baggage, or to make a complaint, please key five.
To hear these options again, just hold on the line.
Line. If you are calling to view your account balance, claim missing Virgin points or buy gift or transfer points, please key one.
If you're interested in your account balance and activity, just log in to your flying club account on virgin atlantic dot com.
Here, you can do things like view your account balance and transaction history, claim missing Virgin points, and buy gift or transfer points.
If you're in the UK and are calling from a UK mobile, please key one to receive a direct link to to log in."
Excerpt from a call with Virgin Atlantic
Saturday, January 6, 2024 9:58 PM
They may ask you to enter information with the dial pad
"Thanks for calling Virgin Atlantic in the USA.
If you are a travel agent, please key one.
If you need to amend or query an existing booking, please key two.
To make a new booking, please key three.
Great. We can't wait to whisk you off to somewhere fabulous.
If you need to change your booking, please key one.
To upgrade your flight, please key two.
If you'd like to upgrade using your Virgin points, press one.
If not, please hold.
So we can point you in the right direction, we'll just check where you made your booking.
So we can you in the right direction, we'll just check where you made your booking.
If you book direct with Virgin Atlantic, please key one.
If you booked through Virgin Atlantic holidays, it's two.
If you're flying club member, please enter your flying club number now."
Excerpt from a call with Virgin Atlantic
Thursday, February 29, 2024 8:02 PM
What are the hours and when should I call?
Virgin Atlantic operates the call center for this 800-862-8621 phone number Mon-Sun 8am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 117 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virgin Atlantic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virgin Atlantic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Virgin Atlantic is Sunday.The most busy day to call is Monday, which averages 933% more phone calls by comparison.Again, this is based on a sample of 117 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Virgin Atlantic is Friday.
Why call this Virgin Atlantic number?
Below is a sample of recent calls to Virgin Atlantic, and their purpose. Are any of these similar to the reason you are trying to call?
Meal change request: "My partner needs a nut-free vegetarian meal for his upcoming flight."
- From a call lasting 13m 41s , Mar 28, 2024 4:35 PM
Website technical issues: "None of the buttons on the website are working for me, including the chat button."
- From a call lasting 13m 18s , Mar 13, 2024 8:23 PM
Booking seat confirmation issue: "I booked two seats but only one went through, tried again and payment confirmed but seat not booked."
- From a call lasting 24m 16s , Mar 12, 2024 10:56 AM
Flight upgrade inquiry: "Hi. So I have a flight coming up next week. I was wondering if any upgrades available I can do with my points or with cash."
- From a call lasting 17m 21s , Feb 29, 2024 8:02 PM
Flight upgrade and seat inquiry: "I just booked a flight, and I was wondering what the price would upgrade would be."
- From a call lasting 11m 11s , Jan 26, 2024 4:22 AM
Missing reservation confirmation: "I've been waiting for over a week for confirmation for my reservation, and I haven't got one yet."
- From a call lasting 27m 5s , Jan 8, 2024 7:55 PM
Inquiring about seating options: "Can you wait until January for it?"
- From a call lasting 15m 10s , Jan 6, 2024 3:59 PM
More Ways to Contact Virgin Atlantic Customer Service
There are of course other ways to contact Virgin Atlantic customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Virgin Atlantic will reply our your email.
As a last, sometimes only, resort- Virgin Atlantic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Virgin Atlantic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin Atlantic agent. This phone number is Virgin Atlantic's best phone number because 7,938 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-862-8621 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Virgin Atlantic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Virgin Atlantic has 2 phone numbers. It's not always clear what is the best way to talk to Virgin Atlantic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Virgin Atlantic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virgin Atlantic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.