Verizon Wireless Sales Phone Number

What It's Like to Call Verizon Wireless Phone Number 800-526-3178

By Adam Goldkamp

Nov 10, 2023

Cell phone options and services change constantly, which is one reason a consumer might call Verizon's 800-526-3178 customer service number. As phones age, owners often want a new one with the latest features. Sometimes, customers might want to adjust their plans to get unlimited data and other perks. I called the Verizon customer service number because I wanted to know if I could get a better deal than I have with my current carrier. I was curious about how much it would cost to switch my phone to Verizon and ask about a family plan.

The automated system answered the usual greeting, welcoming me to the company's customer service line and offering a number to press for Spanish language. The system told me to enter the mobile number I was calling about and press pound (#) if I didn't know the mobile number, to press pound (#). Since I do not have a Verizon mobile number, I pressed #. The automated voice asked me to press 1 if calling about personal service. After I selected personal service, some music played briefly. The voice told me to press 1 for new service, and after doing that, it told me they may monitor the call for training, etc.

Next, I heard "Thank you for calling Verizon," followed by the name of the customer service associate. He asked my name and wanted to know what he could help with. When I asked him about switching to Verizon and if it was difficult, he replied, "That's what I'm here for." I explained why I wanted to change. He was unsure they could beat the pricing but said he thought they could "beat" the other company "service-wise." He asked me whether we wanted new phones and what phone I have now. After I shared that information, he told me what it would cost to get service and that I would need to update my phone. He suggested a phone comparable to mine that might make it easier to transfer my service.

The customer service representative was patient and positive. He was willing to answer my questions and listened to my responses to understand my desire to transfer to another mobile carrier. He convinced me that the service through his company was better, so he did a good job representing Verizon. The call ended with him telling me to let him know if I changed my mind, but he didn't repeat his name or give me a  specific number to call to reach him.

Other than listening to the initial automated voice responses, I thought this experience was positive. The customer service associate appeared to know the company's product well and was willing to find a solution that worked for me, which I appreciated. He was not pushy in trying to sell me something but told me what I needed to know to make an informed decision.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Verizon Wireless's 800-526-3178 Sales Number

This Verizon Wireless phone number is ranked #4 out of 7 because 179,604 Verizon Wireless customers tried our tools and information and gave us feedback after they called. The reason customers call 800-526-3178 is to reach the Verizon Wireless Sales department for problems like Cancel or Change Account, Device Support, Account Access, Lost or Broken Phone, Dispute a Charge. As far as we can tell, Verizon Wireless has call center locations in New York or New Jersey or Georgia or India and you can call during their open hours 24 hours, 7 days. Verizon Wireless has 7 phone numbers and 12 different ways to get customer help. We've compiled information about 800-526-3178 and ways to call or contact Verizon Wireless with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Verizon Wireless

Calling Verizon Wireless at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-526-3178. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Verizon Wireless Sales agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Verizon Wireless Once on the phone with Verizon Wireless's Sales department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Verizon Wireless in General

While 800-526-3178 is Verizon Wireless's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-922-0204 is their best customer phone number overall, and we have put together a comparison of their 12 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon Wireless help by calling them, is that other customers give their customer support at this number a 83% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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