United Airlines Baggage/Luggage Problems Phone Number

What It's Like to Call United Airlines Phone Number 800-335-2247

By Christian Allen

Nov 28, 2023

I flew recently with United Airlines, and while my flight was good, my suitcase was damaged, so I had to call to talk to them about it. I didn't have time to deal with it at the airport since I had to grab a taxi and run straight to a meeting. So when I got to the hotel later in the day, I gave United Airlines a call and was pleasantly surprised by how quickly I was able to get through the phone lines to talk to a representative. 

I had honestly expected to be on the phone for at least an hour waiting on hold because nothing is off limits the way the flight industry is right now. However, despite the number of things people could be calling about, I got off the phone within five minutes, including the time I spent with the agent. There was hardly any wait, and the automated system was fairly easy to navigate. While I definitely wasn't happy about my suitcase, the great customer service helped to make the situation a little better. 

When I first called, the voice assistant stated, "Thanks for calling United Airlines. For Spanish, press 1. Please note we are now offering you the ability to chat with our agents via text message. Would you like me to send a text message to you to have this conversation with an agent?" I had never heard about a text conversation before as a form of support, but I wanted to get this dealt with right, so I said no. 

Then it gave me another array of options, including, "Track my bag, report missing bag, lost carryon item, other options." None of those options fit my situation, so I chose other options, and then the voice assistant stated, "Alright, other options. Update contact information, expense reimbursement, report damaged bag or main menu."

I stated, damaged bag, and it replied that to file a claim about a damaged bag I would need to have my flight number, bag claim number, and bag tag stub. I just got off the flight, so finding these materials wasn't an issue. It then told me to hold while I was transferred to an agent. A voice message told me about a survey, and then it instantly connected me to Vishnu. I had only been on the phone for two and a half minutes, so that was excellent service. Vishnu had a thick accent, but I was able to get my claim filed quickly anyway. Just a heads up, it's obvious they outsourced their customer service. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

United Airlines's 800-335-2247 Baggage/Luggage Problems Number

This United Airlines phone number is ranked #7 out of 10 because 218,658 United Airlines customers tried our tools and information and gave us feedback after they called. The reason customers call 800-335-2247 is to reach the United Airlines Baggage/Luggage Problems department for problems like Refund Flight, Baggage Problem, Change Flight, Flight Inquiry, Special Request. As far as we can tell, United Airlines has call center locations in India or Philippines or Massachusetts or Ohio or North Carolina or Nevada or Illinois and you can call during their open hours 24 hours, 7 days. United Airlines has 10 phone numbers and 20 different ways to get customer help. We've compiled information about 800-335-2247 and ways to call or contact United Airlines with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling United Airlines

Calling United Airlines at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-335-2247. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when United Airlines Baggage/Luggage Problems agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than United Airlines Once on the phone with United Airlines's Baggage/Luggage Problems department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting United Airlines in General

While 800-335-2247 is United Airlines's #7 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-864-8331 is their best customer phone number overall, and we have put together a comparison of their 20 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach United Airlines help by calling them, is that other customers give their customer support at this number a 35% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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