How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Uber EATS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at first menu, then press 2 again. Next you must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the Uber EATS phone system greets you: Welcome to Uber Eats restaurant and Merchant support. In order to identify your store, we need the phone number registered to your store's account. If you know this number, press 1. If not, press 2.
Below are some clips we've found from Uber EATS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Uber Eats restaurant and merchant support.
In order to identify your store, we need the phone number to your in order to identify your store, we need the phone number registered to your store's account.
If you know this number, press one. If not, press two.
You can find the registered phone number on the Uber Eats orders app.
If you are able to access the Uber Eats orders app, press one."
Excerpt from a call with Uber EATS
Saturday, January 20, 2024 12:48 AM
They may ask for information for security purposes
"Followed by the pound key.
There have been too many invalid entries. For security reasons, we'll unfortunately need to end this call."
Excerpt from a call with Uber EATS
Monday, January 1, 2024 9:39 PM
They may need the phone number on your account
"Welcome to Uber Eats restaurant and merchant support.
In order to identify your store, we need the phone number registered to your store's account.
If you know this if in order you can find you you can find if you're an existing we didn't please enter the ten digit phone number associated with your Uber account followed by the pound key."
Excerpt from a call with Uber EATS
Tuesday, April 9, 2024 1:06 AM
They may ask you to enter information with the dial pad
"Welcome to Uber Eats restaurant and merchant support.
In order to identify your store, we need the phone number registered to your store's account.
If you know this number, press one.
If not in in order to identify enter the phone number registered to your store's account followed by the pound We didn't recognize that we didn't recognize that entry."
Excerpt from a call with Uber EATS
Saturday, March 23, 2024 1:50 AM
The first phone menu
"Welcome to Uber Eats restaurant and merchant support.
In order to identify your store, we need the phone number registered to your store's account.
If you know this number, press one.
If not, press two."
Excerpt from a call with Uber EATS
Thursday, March 21, 2024 12:07 AM
After you press 2
"You can find if you're an existing Uber Eats merchant or interested in signing up with Uber Eats, please press one.
If you are a delivery person, press two.
Or if you're a customer, press three."
Excerpt from a call with Uber EATS
Friday, April 5, 2024 1:15 PM
What are the hours and when should I call?
Uber EATS operates the call center for this 833-275-3287 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 3,213 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Uber EATS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Uber EATS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Uber EATS is Wednesday.The most busy day to call is Friday, which averages 21% more phone calls by comparison.Again, this is based on a sample of 3,213 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday, which is 1786% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Longest
Tue
Wed
Thu
Fri
Shortest
The best time to call
In summation, the best day to call Uber EATS is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Uber EATS staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Uber EATS number?
Below is a sample of recent calls to Uber EATS, and their purpose. Are any of these similar to the reason you are trying to call?
Missing food items: "My Church's Chicken order is missing okra and jalapenos that I was charged for."
- From a call lasting 7m 47s , Apr 18, 2024 2:00 AM
Promotion not working: "I have the promotion for $25 off but it says it's not available."
- From a call lasting 6m 1s , Apr 16, 2024 12:32 AM
Driver left with order: "Driver left with my food order without delivering it to me."
- From a call lasting 4m 31s , Apr 10, 2024 5:26 PM
Confusion tracking Uber Eats order: "I'm trying to track my order through your app, how do I track it?"
- From a call lasting 6m 10s , Apr 10, 2024 2:09 PM
Order tracking assistance: "How do you track my order?"
- From a call lasting 3m 26s , Apr 10, 2024 2:03 PM
Missing items from order: "I never received my order from McDonald's, my fries and cheeseburger are missing."
- From a call lasting 5m 36s , Apr 9, 2024 11:12 PM
Technical difficulties: "Hello? Hello? No."
- From a call lasting 2m 51s , Apr 9, 2024 5:13 PM
Reporting unauthorized transactions: "I wanna report unauthorized transaction on my account."
- From a call lasting 6m 32s , Apr 7, 2024 3:36 PM
Requesting refund for food poisoning: "I'm trying to get a refund on the last Uber Eats order I ordered, the food gave me poisoning and diarrhea."
- From a call lasting 12m 37s , Apr 7, 2024 1:17 AM
Order confirmation not received: "I never did receive my confirmation number, but y'all took my money off my card."
- From a call lasting 4m 29s , Apr 7, 2024 12:46 AM
My UberEats order never showed up, and the picture that they sent me was not identifiable, so I decided to call the company to try to get to the bottom of the situation. I’m currently staying at the hospital with my daughter who had surgery, and the hospital accepts UberEats orders at the main entrance so I thought that I would order something. I’ve been here for over a week, so the idea of food not from the hospital cafe sounded great. Sadly the execution was not so great, as the photo in the app showed my bag sitting on some random bench somewhere.
Since it was clear that I wasn’t going to be able to find that exact bench, I called this number that I found online to see what I could do about it. Granted, I bet this situation happens to people on a regular basis, but I don’t see why, because after awhile the delivery person is going to get caught and banned from the service. There were also probably calls from merchants and delivery people as well, so I was prepared to wait for a minute. Luckily, I had all the time in the world since no one was going anywhere. If anything, this gave me the chance to talk to someone.
At first, I was confused calling this number because it seemed to think that I was a merchant, but I worked my way through the system and eventually was able to be treated like a customer. After I dialed, an automated system picked up and greeted me saying, “Welcome to UberEats restaurant and merchant support. In order to identify your store, we need the phone number registered to your store's account. If you know the store’s number, press one. If not, press two.” I pressed two since I don’t have a store, and then it said, “You can find the registered number on the Uber Eats orders app. If you are able to acces the Uber Eats order app, press one. If not, press two.”
I pressed two again, and this was the magic entry because I got a directory that gave me options to respond as a customer, and this is exactly what I needed. The system said, “If you are an existing UberEats merchant, or interested in signing up for Uber Eats, please press one. If you are a delivery person, press 2. Or if you are a customer, press 3.” After I chose option 3, the recording said, "Thank you for contacting support. Please note that this call is recorded for training and coaching purposes. Please stay on the line while we connect you with the next available support agent." It only took about a second to get connected with Abby. I didn't even have to listen to hold music. "Abby" had a very thick accent but she was helpful and my money was refunded.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Uber EATS Customer Service
There are of course other ways to contact Uber EATS customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Uber EATS will reply our your email.
As a last, sometimes only, resort- Uber EATS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Uber EATS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Uber EATS agent. This phone number is Uber EATS's best phone number because 171,900 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-275-3287 include Refund, Account Help, Problem With the App, Dispute a Charge, Problem With an Order and other customer service issues. The Uber EATS call center that you call into has employees from Tampa, FL / Dominican Republic and is open Mon-Fri 9am-5pm ET according to customers. In total, Uber EATS has 1 phone number. It's not always clear what is the best way to talk to Uber EATS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Uber EATS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Uber EATS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
