US Citizenship & Immigration Service Phone Number

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  • Calls US Citizenship & Immigration Service's Customer Service department
  • The average hold time is 9m
  • Hours are Mon-Fri 8am-8pm EST
  • The best time to call is 8:15am
  • Popular issues for this call center: File Application, Schedule Appointment, Check Application Status, Request Replacement Document, and Ask for Immigration Help.
  • Reach a live US Citizenship & Immigration Service agent: Press 1 for English, then say “reschedule my biometrics appointment”, then say "say "biometrics"", then say "No"
  • What you hear when you call: I can understand complete sentences. How can I help you?

What to expect when you call

Heard when the phone system first answers
"Thank you for calling US Citizenship and Immigration Service or USCIS. To ensure a high quality of service, we record our To ensure a high quality of service, we record our calls. You are likely eligible to apply for an employment authorization document EAD, to legally work in the United States if you were recently paroled into the United States and that parole remains valid or you have applied for asylum and that application has been pending for at least one fifty days. If you have not already started the EAD application process, you can begin by creating a USCIS account online and filing form I seven six five. USCIS will mail your work permit to the address you provided in your application if your application is approved. If necessary, you can file a paper application for form I seven six five instead. Visit USCIS dot gov forward slash I dash seven six five. DHS has announced new family reunification parole processes for certain nationals from Colombia, El Salvador, Guatemala, Honduras, and Ecuador and their immediate family members who have approved family based petitions filed on their behalf by a US citizen or lawful permanent resident. For more information, please visit USCIS dot gov forward slash f r p. At any time during this call, say privacy notice to listen to our privacy act notice. I can understand complete sentences."
Excerpt from a call with US Citizenship & Immigration Service
Friday, January 19, 2024 3:52 AM

Calling US Citizenship & Immigration Service Customer Care at 800-375-5283

Nov 9, 2023

Calling the USCIS was a disaster. The 800-375-5283 phone number is set up to rely heavily on a virtual assistant, and the assistant is actually quite rude. At one point, it threatened to hang up on me, which I have never had happen before. I can't believe that a government agency would actually program a virtual assistant to act that way toward customers, but I guess if you're an immigrant, they think they can treat you however they want. In the end, the assistant did hang up on me, so I'll have to call a second time, but I'll need to sort out how to use the system a lot better before I try again.

It's understandable that the USCIS probably gets a lot of phone calls. Given this is the main phone number for immigration, there are doubtless thousands of phone calls a day from people who want to plead their case, to people who want to check their status, to people who want to take care of tasks such as biometrics. That makes me think it may be better to contact my local office instead of calling the federal number.

When I called, the interaction started easily enough. The virtual assistant greeted me with, "Thank you for calling the U.S. Citizenship and Immigration Service." Then, there was a Spanish message, and then, there was another speech about work authorizations that stated, "To ensure a high quality of service, we record our calls. You are likely eligible to apply for employment authorization if you have recently applied for parole or have applied for asylum. You can do this online and the work permit can be mailed to your address if it is approved." Then, there was another message about people from Ecuador.

After all that talking, which took a couple of minutes, the virtual agent told me, "I can understand complete sentences, how can I help you?" I told it, "Talk to customer service," and it told me, "I know you want to speak to someone, but to help me get you to the right person, please tell me what you need. If you continue to ask me for a customer service agent, I will disconnect the phone call."

This was shocking to me, but I tried to tell it that I needed help scheduling my biometrics. I don't know what it thought I said, but the next response was, "Please hang up and call 911 to report an emergency." Then, it went on to tell me to call the national suicide line and offered me info on the poison control center. It followed up by asking me if I needed the information emailed to me. It then told me that I could access a lot of information online, and then, it said, "Have a nice day," and hung up on me. It was pretty much a terrible experience.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

US Citizenship & Immigration Service Customer Phone Number 800-375-5283 - Stats

Phone number to dial800-375-5283
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8pm EST
Best time to dial8:15am
Average wait9 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, chat
Quality of communication61%
Quality of help80%
Customer votes5,924
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service's Best Toll-Free/800 Customer Phone Number

This is US Citizenship & Immigration Service's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Citizenship & Immigration Service agent. This phone number is US Citizenship & Immigration Service's Best Phone Number because 42,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-375-5283 include File Application, Schedule Appointment, Check Application Status, Request Replacement Document, Ask for Immigration Help and other customer service issues. The US Citizenship & Immigration Service call center that you call into has employees from California, Nebraska, Texas, Vermont and is open Mon-Fri 8am-8pm EST according to customers. In total, US Citizenship & Immigration Service has 2 phone numbers. It's not always clear what is the best way to talk to US Citizenship & Immigration Service representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to US Citizenship & Immigration Service?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

International Customer Service212-620-3418

Beyond the Phone Number

There are other ways to get in touch with US Citizenship & Immigration Service, including live chat and email and their website / help desk. Visit our US Citizenship & Immigration Service Customer Service page for more information.
US Citizenship & Immigration Service Customer Service

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