How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this US Cellular phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Associate," then say, "Other."
Here is how our research team describes the way the US Cellular phone system greets you: Please say "current account" or "open a new account," or you may say "associate" or "repeat."
Below are some clips we've found from US Cellular's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling UScellular.
Sorry.
I did not find your number in our records. Please say current account, or open a new account.
You may also say associate or repeat.
For prepaid account, say prepaid.
Otherwise, say other.
For prepaid account, say prepaid or press one.
Otherwise, say other or press two."
Excerpt from a call with US Cellular
Sunday, March 31, 2024 1:48 AM
What are the hours and when should I call?
US Cellular operates the call center for this 888-944-9400 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 188 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Cellular phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Cellular staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Cellular is Sunday.The most busy day to call is Friday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 188 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call US Cellular is Thursday.
Why call this US Cellular number?
Below is a sample of recent calls to US Cellular, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with returning phone: "I've been trying to return it and get another phone, and it keep telling me they don't have a phone."
- From a call lasting 6m 44s , Apr 12, 2024 2:54 PM
Updating payment method: "I'm calling to change my primary source of paying the bill to my new debit card."
- From a call lasting 7m 20s , Apr 2, 2024 3:59 PM
Technical phone issues: "I cannot dial six one one from my phone, it says call failed."
- From a call lasting 12m 3s , Apr 1, 2024 6:41 PM
Billing notification request: "I would like to get notification before my bill due, I'm a business person."
- From a call lasting 6m 26s , Mar 14, 2024 9:29 PM
Refund not received: "I returned a device but have not received my refund yet, can you help me?"
- From a call lasting 6m 47s , Feb 11, 2024 1:23 AM
More Ways to Contact US Cellular Customer Service
There are of course other ways to contact US Cellular customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, US Cellular provides this option.
As a last, sometimes only, resort- US Cellular customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Cellular's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Cellular agent. This phone number is US Cellular's best phone number because 14,946 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-944-9400 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call US Cellular first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, US Cellular has 1 phone number. It's not always clear what is the best way to talk to US Cellular representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Cellular. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Cellular. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.