How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ulta Beauty phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Ulta Beauty phone system greets you: To talk via text, press 9. To enter your account phone number, press 1. For help with an order, press 2. For rewards credit card or to make a payment, press 3. To speak with a specialist, press 0 or remain on the line.
Below are some clips we've found from Ulta Beauty's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ulta Beauty guest services.
We are now closed. However, if you are on a mobile device and would like to text us press nine.
Our regular business hours are seven AM to eleven PM Central Standard Time, seven days a week.
You may reach us by visiting ulta dot com and clicking on contact us.
You'll find answers to frequently asked questions as well.
Thank you for being a valued guest of ours.
Please hold while we look up your ultimate rewards member ID."
Excerpt from a call with Ulta Beauty
Friday, January 26, 2024 11:07 AM
What are the hours and when should I call?
Ulta Beauty operates the call center for this 866-983-8582 phone number Mon-Sun 7am-11pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 224 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ulta Beauty phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ulta Beauty staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ulta Beauty is Tuesday.The most busy day to call is Monday, which averages 83% more phone calls by comparison.Again, this is based on a sample of 224 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Ulta Beauty is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Ulta Beauty number, but it is also the day with the shortest hold times.
Why call this Ulta Beauty number?
Below is a sample of recent calls to Ulta Beauty, and their purpose. Are any of these similar to the reason you are trying to call?
Coupon application issue: "It's only taking up the twenty percent online I don't know how to get my other coupon discounts applied."
- From a call lasting 5m 5s , Apr 1, 2024 4:00 PM
Payment inquiry: "I received a text message saying I didn't pay my Ulta bill, but I did."
- From a call lasting 9m 25s , Mar 21, 2024 12:34 AM
Damaged item received: "Received leaking product, lost half the liquid, need assistance."
- From a call lasting 7m 55s , Feb 18, 2024 8:18 PM
Order status inquiry: "I placed an order with premium shipping, wondering when it will arrive."
- From a call lasting 7m 49s , Feb 8, 2024 8:12 PM
Assistance with tracking orders: "I placed two orders the other day, and I'm trying to track them, but the website isn't showing them with my email and password."
- From a call lasting 16m 55s , Jan 26, 2024 3:34 PM
Order not received: "I paid for my order but never received it or got a refund."
- From a call lasting 3m 10s , Jan 3, 2024 11:22 PM
More Ways to Contact Ulta Beauty Customer Service
There are of course other ways to contact Ulta Beauty customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ulta Beauty provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Ulta Beauty customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ulta Beauty's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ulta Beauty agent. This phone number is Ulta Beauty's best phone number because 8,088 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-983-8582 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ulta Beauty first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Ulta Beauty has 1 phone number. It's not always clear what is the best way to talk to Ulta Beauty representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ulta Beauty. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ulta Beauty. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.