TurboTax Customer Service

Phone Number & Contact Information

800-446-8848
Toll-free·Calls Intuit Support·Most popular TurboTax number
Q:How do I get a live human at TurboTax?
A:Press 1, then 1 then say the department you are trying to reach
Q:Does TurboTax offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 1 minute and 53 seconds. The longest hold times are on Sunday, and the shortest are on Tuesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chat

More TurboTax Customer Phone Numbers

888-777-3066 - Customer Service
Toll-free · I could not get anyone live to come on the line. They directed me to online site for live person · Please tell me why you are calling today.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this TurboTax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1 then say the department you are trying to reach
Here is how our research team describes the way the TurboTax phone system greets you: TurboTax, press 1. QuickBooks, press 2. Payroll, press 3. ProSeries Tax, Easy Act, or ProConnect Tax Online, press 4. Checks, forms, and supplies, press 5. Payment solutions or merchant services, press 6. Credit score, press 7. QuickBooks Time, press 8.
Below are some clips we've found from TurboTax's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"From there, follow the instructions. Once you're done, we'll either send you a code to help you recover your account or give you a list of accounts associated with your information. I have the link to the recovery page as well as more detailed instructions. Would you like me to text this to you, or would you prefer an email?
Message and data rates may apply.
Should I send a text message to the number that you're calling from?"
Excerpt from a call with TurboTax
Thursday, February 1, 2024 1:24 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Intuit. For TurboTax, press one. For QuickBooks, press two. For payroll, press For assistance with TurboTax for the US, press one. For TurboTax for Thank you for calling TurboTax.
All elements of this call may be monitored and recorded.
Please tell me why you're calling today, or if you have a support ID, say support ID."
Excerpt from a call with TurboTax
Sunday, April 7, 2024 5:09 PM
They may ask you to enter information with the dial pad
"Or if you have a support ID, say support ID. To reset your password or user ID, go to our account recovery page and enter your phone number, email, or user ID."
Excerpt from a call with TurboTax
Monday, February 5, 2024 1:31 PM
They may ask you to say or enter information
"Are you calling because you're receiving a tax refund and want to know when to expect it?
In order to find the status of the tax return you're interested in, I'll need a couple couple of pieces of information for the first person listed on the return.
First, please say or enter the Social Security number for the return."
Excerpt from a call with TurboTax
Friday, March 1, 2024 9:17 PM
They may need to look up your account
"Welcome to Intuit. For TurboTax, press one. Welcome to QuickBooks. This call may be recorded.
Hi there. I'm a digital assistant for QuickBooks and here to help.
What is the phone number I can use to look up your account?"
Excerpt from a call with TurboTax
Tuesday, April 9, 2024 1:24 PM
The first phone menu
"Welcome to Intuit.
For TurboTax, press one.
For QuickBooks, press two.
For payroll, press three.
For pro series tax, Lacerte Tax, Easy Act, or ProConnect Tax online, press four.
For checks, forms, and supplies, press five.
For payment solutions or merchant services, press six."
Excerpt from a call with TurboTax
Thursday, April 11, 2024 11:56 AM
After you press 1
"For ProSeries tax, Lacerte tax, Easy Act for assistance with TurboTax for the US, press one.
For TurboTax for Canada, press two."
Excerpt from a call with TurboTax
Saturday, March 23, 2024 5:44 PM
After you press 2
"For TurboTax QuickBooks. Got it. Otherwise, remain on the line, and we'll get you to the QuickBooks team.
If your question is about your payroll service, press one.
If your question is regarding merchant services or your payment solutions product, press two."
Excerpt from a call with TurboTax
Monday, April 8, 2024 3:59 PM
After you press 4
"For pay for ProSeries, press one.
For Lucerte, press two.
For EasyAcc, press three."
Excerpt from a call with TurboTax
Sunday, March 17, 2024 8:20 PM

What are the hours and when should I call?

TurboTax operates the call center for this 800-446-8848 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 4,736 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TurboTax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TurboTax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TurboTax is Sunday. The most busy day to call is Monday, which averages 146% more phone calls by comparison. Again, this is based on a sample of 4,736 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Sunday, which is 254% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Shortest
Wed
Thu
Fri
Sat
The best time to call
In summation, the best day to call TurboTax is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TurboTax staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this TurboTax number?

Below is a sample of recent calls to TurboTax, and their purpose. Are any of these similar to the reason you are trying to call?
Difficulty signing into account: "I've been trying to sign into TurboTax for the last three days and keep getting locked out for too many attempts."
- From a call lasting 28m 14s , Apr 14, 2024 6:33 PM
Difficulty filing for free: "I'm confused as to how I was assured last year that I'd be able to file for free, and now I'm hearing a very different story."
- From a call lasting 8m 18s , Apr 11, 2024 5:15 PM
Installation assistance: "I'm trying to install TurboTax on my laptop."
- From a call lasting 5m 36s , Apr 10, 2024 9:16 PM
Verification issue for tax filing: "TurboTax is requiring me to verify my phone number to file my tax return, but I'm in a different country and need an alternative method to verify."
- From a call lasting 8m 1s , Apr 10, 2024 1:59 PM
Assistance with tax return status: "I think you guys approved it on your end, but the government hasn't approved it yet, it's supposed to be within 21 days and today's the 21st."
- From a call lasting 7m 16s , Apr 10, 2024 1:42 PM
No clear purpose: ""
- From a call lasting 10m 4s , Apr 10, 2024 1:38 PM
Tax document loss, extension needed: "Well, I've been a customer of TurboTax for a while, and my wife, before she passed, before that, what happened was I I can't go down still."
- From a call lasting 13m 17s , Apr 9, 2024 6:53 PM
Cancel payment for taxes: "I need to cancel my payment for taxes since I am unable to file this year."
- From a call lasting 34m 29s , Apr 9, 2024 1:24 PM
Spelling out name: "My first name is Marilyn, m a r I l y n, hyphenated, h I l l."
- From a call lasting 5m 44s , Apr 8, 2024 7:30 PM
Login/payment account issue: "I received an email about a payment being taken, but I haven't received my refund yet and can't log in to TurboTax."
- From a call lasting 30m 7s , Apr 8, 2024 6:06 PM

The Editor's Notes on Calling TurboTax

Apr 14, 2024

TurboTax is a company that sells tax preparation software, online tax preparation and other services. As one of the best-known and respected online tax preparation and software companies in the country, it isn't surprising that TurboTax gets a lot of requests for customer support each and every day.

Why Do People Call TurboTax Customer Support?

People call TurboTax for a range of reasons, including:

  • Ordering, changing or canceling services
  • Help with deciding which tax preparation package makes the most sense for the needs of an individual, couple or business
  • Questions about tax return submission status
  • Requests for technical support
  • Billing inquiries
  • Help with hacking or identity theft issues
  • Referrals to tax professionals who may be able to assist with tax filing

Best Practices for Calling TurboTax Customer Service

There are several things that you can do to help ensure that your call to TurboTax is handled quickly and professionally:

  • Before calling, make sure that you have before calling, make sure that you have gathered relevant documentation. This might include previous year's tax returns, W-2s and other tax forms, billing statements, order confirmation emails and any previous correspondence between yourself and TurboTax regarding your concern.
  • If you are calling for technical support, have your device or computer handy so that you can troubleshoot along with the agent.
  • Have some way of taking notes during your call. Call notes can be very handy if you have to speak to more than one person or need to escalate your case.

How do Consumers Feel About Calling TurboTax Customer Service?

Research indicates that there are no patterns of complaints regarding TurboTax customer service online. This suggests that customers are generally satisfied with the level of support that they have received.

What Kind of Issues can a TurboTax Customer Service Representative Resolve?

TurboTax customer service representatives can resolve most customer issues, including providing troubleshooting and technical support, assisting customers with choosing the type of tax return package best suits their financial situation, billing issues, checking on the status of a submitted tax return and assisting with things like hacked accounts or suspected identity theft.

What Can't Be Resolved With a Call to TurboTax Customer Service?

TurboTax customer service representatives are not tax or legal professionals and they cannot provide advice on tax matters. They cannot mediate between you and the IRS or state tax authorities. They have no control over your tax return once it has been submitted to the tax authority and they are unable to expedite a refund.

If your computer or device is incompatible with TurboTax, a customer service agent may be able to suggest a workaround, but he or she cannot be responsible for completely resolving the issue with third-party products. You may need to contact the manufacturer or use a different device with TurboTax products.

If you are working with a tax professional through TurboTax, you are likely going to need to work with that individual regarding issues that you are having with their advice. Customer service representatives are not in a position to contradict the advice provided by a tax professional.

What Should You Do If You Have an Unsuccessful Call with TurboTax?

If you get off the phone with TurboTax and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

  • First, review the notes that you took during your call. If you didn't take notes, jot down what you remember of your conversation. You may be able to identify areas of miscommunication or misunderstanding that caused the derailment of your call.
  • Next, call TurboTax back. Politely explain how your first call went awry and that you would like a resolution. Keep in mind that customer service representatives have different levels of experience and training and that this agent may be better able to understand your concerns and address your situation.
  • If a second call doesn't do the trick, try getting in touch another way. One option is to request support through TurboTax's online form. Another option is to reach out over social media: Specialists are available to answer your direct messages. In both cases, you'll have the advantage of a text-based record of your conversation.
  • Another option is to try out TurboTax's online forum. Experienced users of the software are on this forum and are available to offer suggestions on using the software and resolving any problems that you might have.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact TurboTax Customer Service

There are of course other ways to contact TurboTax customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TurboTax provides this option.
X (formerly Twitter)
@TeamTurboTax - Customer Service
Customer service Twitter feed
TurboTax, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of TurboTax, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
TurboTax's website
http://turbotax.intuit.com/support/ - Customer Service
For online help as well as for adding or purchasing new software.
As a last, sometimes only, resort- TurboTax customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TurboTax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TurboTax agent. This phone number is TurboTax's best phone number because 109,458 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-446-8848 include Can't Access Account, Track My Refund, Refund a Charge, Missing Refund, Ask For Tax Help and other customer service issues. The TurboTax call center that you call into has employees from California, Texas and is open 24 hours, 7 days according to customers. In total, TurboTax has 2 phone numbers. It's not always clear what is the best way to talk to TurboTax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TurboTax. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TurboTax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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