TurboTax Phone Number

Call TurboTax customer service faster with GetHuman

  • Calls TurboTax's Intuit Support department
  • The average hold time is 8m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:45am
  • Popular issues for this call center: Can't Access Account, Track My Refund, Refund a Charge, Missing Refund, and Ask For Tax Help.
  • Reach a live TurboTax agent: Press 1, then 1 then say the department you are trying to reach
  • What you hear when you call: TurboTax, press 1. QuickBooks, press 2. Payroll, press 3. ProSeries Tax, Easy Act, or ProConnect Tax Online, press 4. Checks, forms, and supplies, press 5. Payment solutions or merchant services, press 6. Credit score, press 7. QuickBooks Time, press 8.

What to expect when you call

Heard when the phone system first answers
"Welcome to Intuit. For TurboTax, press one. For QuickBooks, press two. For payroll, press For assistance with TurboTax for the US, press one."
Excerpt from a call with TurboTax
Monday, January 8, 2024 9:39 PM
They may need the phone number on your account
"From there, follow the instructions. Once you're done, we'll either send you a code to help you recover your account or give you a list of accounts associated with your information. I have the link to the recovery page as well as more detailed instructions. Would you like me to text this to you, or would you prefer an email?
Message and data rates may apply.
Should I send a text message to the number that you're calling from?"
Excerpt from a call with TurboTax
Thursday, February 1, 2024 1:24 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Intuit. For TurboTax, press one. For QuickBooks, press For assistance with TurboTax for the US, press one. For TurboTax for Thank you for calling TurboTax. All elements of this call may be monitored and recorded.
If you're calling about the TurboTax Super Bowl file sweepstakes, say sweepstakes.
Otherwise, please tell me why you're calling today, or if you have a support ID, say support ID."
Excerpt from a call with TurboTax
Tuesday, February 13, 2024 4:40 PM
They may ask you to enter information with the dial pad
"Or if you have a support ID, say support ID. To reset your password or user ID, go to our account recovery page and enter your phone number, email, or user ID."
Excerpt from a call with TurboTax
Monday, February 5, 2024 1:31 PM
They may ask you to say or enter information
"Are you calling because you're receiving a tax refund and want to know when to expect it?
In order to find the status of the tax return you're interested in, I'll need a couple couple of pieces of information for the first person listed on the return.
First, please say or enter the Social Security number for the return."
Excerpt from a call with TurboTax
Friday, March 1, 2024 9:17 PM
The first phone menu
"Welcome to Intuit.
For TurboTax, press one.
For QuickBooks, press two.
For payroll, press three.
For ProSeries tax, Lacerte tax, Easy Act, or ProConnect tax online, press four.
For checks, forms, and supplies, press five.
For payment solutions or merchant services, press six."
Excerpt from a call with TurboTax
Thursday, March 21, 2024 9:19 AM
After you press 1
"For ProSeries tax, Lacerte tax, Easy Act for assistance with TurboTax for the US, press one.
For TurboTax for Canada, press two."
Excerpt from a call with TurboTax
Saturday, March 23, 2024 5:44 PM
After you press 4
"For pay for ProSeries, press one.
For Lucerte, press two.
For EasyAcc, press three."
Excerpt from a call with TurboTax
Sunday, March 17, 2024 8:20 PM

The Editor's Notes on TurboTax's Phone-Based Customer Care

Mar 23, 2024

TurboTax is a company that sells tax preparation software, online tax preparation and other services. As one of the best-known and respected online tax preparation and software companies in the country, it isn't surprising that TurboTax gets a lot of requests for customer support each and every day.

Why Do People Call TurboTax Customer Support?

People call TurboTax for a range of reasons, including:

  • Ordering, changing or canceling services
  • Help with deciding which tax preparation package makes the most sense for the needs of an individual, couple or business
  • Questions about tax return submission status
  • Requests for technical support
  • Billing inquiries
  • Help with hacking or identity theft issues
  • Referrals to tax professionals who may be able to assist with tax filing

Best Practices for Calling TurboTax Customer Service

There are several things that you can do to help ensure that your call to TurboTax is handled quickly and professionally:

  • Before calling, make sure that you have before calling, make sure that you have gathered relevant documentation. This might include previous year's tax returns, W-2s and other tax forms, billing statements, order confirmation emails and any previous correspondence between yourself and TurboTax regarding your concern.
  • If you are calling for technical support, have your device or computer handy so that you can troubleshoot along with the agent.
  • Have some way of taking notes during your call. Call notes can be very handy if you have to speak to more than one person or need to escalate your case.

How do Consumers Feel About Calling TurboTax Customer Service?

Research indicates that there are no patterns of complaints regarding TurboTax customer service online. This suggests that customers are generally satisfied with the level of support that they have received.

What Kind of Issues can a TurboTax Customer Service Representative Resolve?

TurboTax customer service representatives can resolve most customer issues, including providing troubleshooting and technical support, assisting customers with choosing the type of tax return package best suits their financial situation, billing issues, checking on the status of a submitted tax return and assisting with things like hacked accounts or suspected identity theft.

What Can't Be Resolved With a Call to TurboTax Customer Service?

TurboTax customer service representatives are not tax or legal professionals and they cannot provide advice on tax matters. They cannot mediate between you and the IRS or state tax authorities. They have no control over your tax return once it has been submitted to the tax authority and they are unable to expedite a refund.

If your computer or device is incompatible with TurboTax, a customer service agent may be able to suggest a workaround, but he or she cannot be responsible for completely resolving the issue with third-party products. You may need to contact the manufacturer or use a different device with TurboTax products.

If you are working with a tax professional through TurboTax, you are likely going to need to work with that individual regarding issues that you are having with their advice. Customer service representatives are not in a position to contradict the advice provided by a tax professional.

What Should You Do If You Have an Unsuccessful Call with TurboTax?

If you get off the phone with TurboTax and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

  • First, review the notes that you took during your call. If you didn't take notes, jot down what you remember of your conversation. You may be able to identify areas of miscommunication or misunderstanding that caused the derailment of your call.
  • Next, call TurboTax back. Politely explain how your first call went awry and that you would like a resolution. Keep in mind that customer service representatives have different levels of experience and training and that this agent may be better able to understand your concerns and address your situation.
  • If a second call doesn't do the trick, try getting in touch another way. One option is to request support through TurboTax's online form. Another option is to reach out over social media: Specialists are available to answer your direct messages. In both cases, you'll have the advantage of a text-based record of your conversation.
  • Another option is to try out TurboTax's online forum. Experienced users of the software are on this forum and are available to offer suggestions on using the software and resolving any problems that you might have.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

TurboTax Customer Phone Number 800-446-8848 - Stats

Phone number to dial800-446-8848
Call-back availableYES
Call picked up by a real personYES
Department you're callingIntuit Support
Call center hours24 hours, 7 days
Best time to dial8:45am
Average wait8 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, facebook, twitter, web
Quality of communication65%
Quality of help60%
Customer votes5,056
Information last updatedSun Mar 24 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

TurboTax's Best Toll-Free/800 Customer Phone Number

This is TurboTax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TurboTax agent. This phone number is TurboTax's Best Phone Number because 109,458 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-446-8848 include Can't Access Account, Track My Refund, Refund a Charge, Missing Refund, Ask For Tax Help and other customer service issues. The TurboTax call center that you call into has employees from California, Texas and is open 24 hours, 7 days according to customers. In total, TurboTax has 2 phone numbers. It's not always clear what is the best way to talk to TurboTax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to TurboTax?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TurboTax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Customer Service888-777-3066

Beyond the Phone Number

There are other ways to get in touch with TurboTax, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our TurboTax Customer Service page for more information.
TurboTax Customer Service

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