How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this TransferWise phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this TransferWise number should go right to a real human being
Here is how our research team describes the way the TransferWise phone system greets you: Help us find the right team for you by answering some questions. Please have your membership number ready. Just to let you know, we record our calls to improve our support. If you are calling us because of the recent changes to your USD Account Details, press 0. If you are calling about something else, press 1.
Below are some clips we've found from TransferWise's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Wise.
Help us find the right team for you by answering some questions.
Please have your membership number ready.
And just to let you know, we record our calls to improve our support.
For personal accounts, press one. For business accounts, press press two."
Excerpt from a call with TransferWise
Friday, January 26, 2024 8:37 PM
The first phone menu
"Help us find the right team for you.
Please have your membership number ready.
And just to let you know, we record our calls to improve our support.
For personal accounts, press one.
For business accounts, press two."
Excerpt from a call with TransferWise
Monday, April 8, 2024 6:33 PM
In fact, much of this information on this page is superfluous because this TransferWise phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
TransferWise operates the call center for this 888-908-3833 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,412 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TransferWise phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TransferWise staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TransferWise is Sunday.The most busy day to call is Tuesday, which averages 176% more phone calls by comparison.Again, this is based on a sample of 1,412 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday, which is 2827% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Thu
Longest
Fri
Shortest
Sat
The best time to call
In summation, the best day to call TransferWise is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TransferWise staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this TransferWise number?
Below is a sample of recent calls to TransferWise, and their purpose. Are any of these similar to the reason you are trying to call?
Account closure inquiry: "I want to know what happened with my money and how can I take my four hundred fifty pounds from this closed account."
- From a call lasting 5m 6s , Apr 16, 2024 10:26 AM
Account verification issue: "I have submitted my proof of address and I got an email saying that they could not verify it."
- From a call lasting 10m 31s , Apr 14, 2024 11:50 PM
Issue with verification call: "I'm trying to get a call from the app for verification but pressing one on my phone doesn't work."
- From a call lasting 3m 23s , Apr 14, 2024 11:43 PM
Transfer inquiry: "I transferred five hundred last night, but I cannot see it on my wife's card."
- From a call lasting 11m 40s , Apr 7, 2024 4:27 AM
Account login issue: "Because I can't log into my account. Could you please assist me with my account?"
- From a call lasting 27m 39s , Apr 6, 2024 5:27 PM
Card delivery inquiry: "I applied for a Wise card online, it arrived in France, but I didn't receive it because my name wasn't written on the document."
- From a call lasting 3m 9s , Apr 3, 2024 10:47 AM
Looking for membership number: "Where is my membership number? Now it's"
- From a call lasting 4m 38s , Apr 3, 2024 10:38 AM
Help with deactivated account: "My wife's account is deactivated and I need help with it."
- From a call lasting 23m 1s , Apr 2, 2024 1:13 PM
Transaction not received: "The money still not reached in my account after sending it back to India."
- From a call lasting 19m 3s , Apr 2, 2024 7:45 AM
Payment not received: "Where is my payment, and why it's hold?"
- From a call lasting 57m 36s , Mar 28, 2024 5:22 PM
Calling TransferWise was quick and professional, as their menu is designed to get you to someone who can assist as soon as possible. When I called, I was only given choices for personal and business accounts and was connected to a personal accounts specialist almost immediately.
Upon getting connected, I told the representative that I had received a suspicious-looking e-mail and wanted to call them to determine if it was legitimate. She asked me if I was a Wise customer, and I told her I was not to my knowledge. She then asked if I could search my e-mail to see if I had any contact with support@wise.com in the past, and I told her I wasn't finding anything when I searched that.
She then asked me to find the e-mail address website of the e-mail in question, and I told her it came from wiser.com. She asked for a spelling to confirm it, which I provided. She then asked for the other half of the e-mail, and I provided the full e-mail as newsletter@wiser.com. She confirmed that the e-mail definitely was not from a Wise employee, and she recommended blocking the sender and making sure I did not click on any e-mails they had sent me.
She then explained that in the future, any e-mails I received from Wise that were legitimate would always come with a wise.com e-mail, usually from support@wise.com. She said there could be a few exceptions in the case of e-mails originating from a specific department at Wise, but any legitimate e-mail I received from Wise would always come from Wise.com.
Overall, I thought the assistance I received on this call was top-notch. The representative had clearly dealt with this question before and knew exactly what she needed to check to handle any concerns beyond what I had initially asked her. She knew how to have me check for a legitimate e-mail and what constituted something that could be suspicious, and she spoke clearly and authoritatively, making it obvious that she knew exactly what she was talking about.
That kind of product knowledge is essential to project in a call like this, as it made clear that she knew her company inside and out and would be a reliable resource should an actual problem arise with Wise's services. Based on the call I received, I would have no problem calling Wise for customer support were I an actual Wise customer.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact TransferWise Customer Service
There are of course other ways to contact TransferWise customer service besides the phone. Below we list the best ones, by medium.
Use this address to email customer service for support
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TransferWise will reply our your email.
Use the link to connect with customer service through Twitter
TransferWise, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- TransferWise customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TransferWise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TransferWise agent. This phone number is TransferWise's best phone number because 14,544 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-908-3833 include Trouble Receiving Money, Account Access, Trouble Sending Money, Dispute a Charge, Report Fraud and other customer service issues. Rather than trying to call TransferWise first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or email. In total, TransferWise has 1 phone number. It's not always clear what is the best way to talk to TransferWise representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TransferWise. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TransferWise. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
