Toyota Customer Service

Phone Number & Contact Information

800-331-4331
Toll-free·Calls Customer Service·Most popular Toyota number
Q:How do I get a live human at Toyota?
A:Press 5, then 2.
Q:Does Toyota offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-7pm EST. The least busy day is Wednesday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Toyota phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5, then 2.
Here is how our research team describes the way the Toyota phone system greets you: Roadside assistance, press 1. BZ4 ride questions, press 2. Multimedia features, press 3. Questions about your financial services account information, press 4. Recall or recent media release, press 5. Share a concern about your vehicle or dealer, press 6. General questions about Toyota, press 7. Calling regarding an open case, press 8.
Below are some clips we've found from Toyota's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Toyota. If you prefer Spanish, please press one. For English, press two or stay on the line. Thank you for calling Toyota."
Excerpt from a call with Toyota
Thursday, January 11, 2024 8:20 PM
The first phone menu
"Thanks for calling Toyota.
If you prefer Spanish, please press one.
For English, press two or stay on the line."
Excerpt from a call with Toyota
Thursday, February 15, 2024 12:22 PM

What are the hours and when should I call?

Toyota operates the call center for this 800-331-4331 phone number Mon-Fri 8am-8pm, Sat 9am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Toyota phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Toyota staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Toyota is Wednesday. The most busy day to call is Friday, which averages 250% more phone calls by comparison. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Toyota is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Toyota staffs the call center well on Wednesday.

Why call this Toyota number?

Below is a sample of recent calls to Toyota, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking manual transmission car: "I'm looking for a C HR manual Toyota, I need the manual stick shift, not automatic."
- From a call lasting 14m 52s , Feb 27, 2024 6:31 PM
Availability of shocks: "They're telling me that they don't make those shocks for that car no more."
- From a call lasting 7m 15s , Jan 11, 2024 8:20 PM

My Experience Calling 800-331-4331

Nov 30, 2023

When I bought my Toyota a few years ago, I also purchased their roadside assistance program. I haven't had to use it at all, and at one point even thought about canceling it instead of extending my coverage. However, when I ended up on the side of the highway with a flat tire, I learned just how valuable it was. It only took a few minutes to talk to an agent who was able to get help to me and help me get back on the road. 

This was the first time I had ever had to use roadside assistance, and I wasn't sure what to expect. I usually drive newer vehicles so I don't end up on the side of the road, but things like flat tires can happen regardless of the age of a car (as I learned). I'm not a very handy or mechanical person, so the service that was provided to me was very important. 

It was about 9 p.m. when I ended up on the side of the road. I was on my way home from a late dinner with a few people from work. It was very dark and I was on the side of the interstate which wasn't very comfortable for me. I had no idea what the wait would look like when I called, but I imagine that Toyota gets a lot of phone calls so I was ready to call an independent tow service if their response wasn't going to be fast. 

When I called, a voice message stated, "Thanks for calling Toyota," then offered Spanish instructions. The full list of options included, "For roadside assistance, press 1. For stolen vehicle assistance, press 2. For Marai, press 3. For recalls, press 4. For Toyota financial services, press 5." I immediately pressed one, and then after it rang a few times, a voice said, "This is Toyota Roadside Assistance. Your call may be recorded for customer assistance." Then a privacy policy was recited to me and I was advised to have my location and VIN number to help expedite assistance. 

My next two options were to press 1 for roadside assistance, or press 2 for status update. I pressed one and immediately Ashley picked up. I was very impressed with the very quick pick-up time and Ashley was very helpful and gentle mannered. She took my information and made arrangements for a service to come out and change my flat tire for me. Throughout, she was calm and gave me an easy way to check the status of the dispatch. While it still took a hot minute for the tow company to arrive, I was grateful for the company's quick response time. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Toyota Customer Service

There are of course other ways to contact Toyota customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
https://twitter.com/toyotacustcare - Customer Service
Use the link to connect with customer service through Twitter
Toyota, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
https://www.facebook.com/toyota - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Toyota, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Toyota's website
As a last, sometimes only, resort- Toyota customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Toyota's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toyota agent. This phone number is Toyota's best phone number because 3,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-4331 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Toyota first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Toyota has 1 phone number. It's not always clear what is the best way to talk to Toyota representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Toyota. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Toyota. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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