Toll-free · Option 2 · Support via text message, press 5. Billing and account-related questions, press 1. Activate service on TiVo device, press 2. Purchase a TiVo device, press 3. Technical support, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this TiVo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5.
Here is how our research team describes the way the TiVo phone system greets you: Support via text message, press 5. Billing and account-related questions, press 1. Activate service on TiVo device, press 2. Purchase a TiVo device, press 3. Technical support, press 4.
What are the hours and when should I call?
TiVo operates the call center for this 877-367-8486 phone number Mon-Fri 8am-5pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,331 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TiVo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TiVo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TiVo is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 1,331 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call TiVo is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TiVo staffs the call center well on Thursday.
Why call this TiVo number?
Below is a sample of recent calls to TiVo, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I got an email saying I purchased a $150 plan when all I did was reboot my TiVo account."
- From a call lasting 44m 59s , Feb 22, 2024 4:25 PM
More Ways to Contact TiVo Customer Service
There are of course other ways to contact TiVo customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TiVo provides this option.
Use the link to connect with customer service through Twitter
TiVo, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of TiVo, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- TiVo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TiVo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TiVo agent. This phone number is TiVo's best phone number because 7,986 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-367-8486 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call TiVo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, TiVo has 2 phone numbers. It's not always clear what is the best way to talk to TiVo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TiVo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TiVo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.