TaxAct Customer Service

Phone Number & Contact Information

319-373-3600
Calls Customer Service·Most popular TaxAct number
Q:How do I get a live human at TaxAct?
A:Press 3
Q:Does TaxAct offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CST. The least busy day is Friday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 15 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this TaxAct phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3
Here is how our research team describes the way the TaxAct phone system greets you: Business download, FFs, or VITA return, press 1. 2022 return, press 2. 2021 return, press 3. Self-service instructions, press 4.

What are the hours and when should I call?

TaxAct operates the call center for this 319-373-3600 phone number Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 17,554 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TaxAct phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TaxAct staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TaxAct is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 17,554 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call TaxAct is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TaxAct staffs the call center well on Friday.

My Experience Calling 319-373-3600

Oct 9, 2023

Calling Tax Act was very frustrating. Despite a friendly greeting and a lot of options, it was just one big directory maze, and it seemed that at the end of every path was a recorded message. The recorded messages did not get me closer to any actual person and did not help me get any answers to my questions. They basically just kept encouraging me to go online for answers. However, I wanted to check on my electronically filed taxes and get some information from them due to an audit message, but that didn't work out. Even after spending over ten minutes, I couldn't figure out how to get to a real person. 

Also bothersome was the fact that the Tax Act jingle kept playing throughout the recording. It would make it hard to figure out what the directory options were, and it was already a complex enough subject without any additional help. 

The first directory told me, "If you need assistance regarding a business, download, SSA, Vita return, please press 1. If you need assistance regarding your 2022 online return, press 2. If you need assistance regarding the 2021 online return, press 3. For self-service instructions on signing into your account, locating your AGI, or help finding your return, please press 4." None of these options really seemed to be great, but I chose 4 because it seemed to be the closest. 

This led me to a new directory of options that instructed me, "For assistance signing into a Tax Act account, press 1. For assistance with locating your prior year AGI, press 2. For assistance with printing, press 3. For assistance with electronic filing, press 4."

I pressed one, and it told me, "For assistance signing into a Tax Act Account, please visit a website." This didn't help, so I tried the second option. This led to another recorded message that asked me to visit www.taxact.com/support. So then I tried option 4 because I knew that I didn't need any help with printing, and it gave me a new list of options. At this point, I was just trying any option in the hopes that I would get to talk to an actual person. 

This time, it said, "For assistance locating your electronic filing status, press 1. For assistance with e-file rejection, press 2. For assistance with a restricted user message, press 3." No matter what option I tried, I would get a scripted message or told to visit the website. At this point, I gave up because I couldn't deal with listening to one more script. It seemed absurd a tax company wouldn't have anyone you could talk to about an audit. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact TaxAct Customer Service

There are of course other ways to contact TaxAct customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
https://twitter.com/taxactsupport - Technical Support
Use the link to connect with customer service through Twitter
TaxAct, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
TaxAct's website
As a last, sometimes only, resort- TaxAct customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TaxAct's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TaxAct agent. This phone number is TaxAct's best phone number because 105,324 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 319-373-3600 include Recover Account, Rejected Return, Ask For Tax Help, Software Problem, Refund a Charge and other customer service issues. The TaxAct call center that you call into has employees from Westlake, TX / Dominican Republic and is open Mon-Fri 7am-9pm, Sat 8am-6pm, Sun 10am-5pm CT according to customers. In total, TaxAct has 1 phone number. It's not always clear what is the best way to talk to TaxAct representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TaxAct. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TaxAct. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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