Toll-free · Press 1 · Help with an existing order, press 1. Need help placing an order, press 2. Password reset, press 3. Help with something else, press 4.
Toll-free · Direct to a human · Enter your entire card number or account ID, then press pound.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Target phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1 then 1
Here is how our research team describes the way the Target phone system greets you: Guest Relations - Store experience, questions about merchandise, or coupons, press 1. For registry or lists, press 2. For Target orders, press 3. For gift cards, credit cards, third-party debit cards, press 4. For info on how to become a vendor, press 5.
Below are some clips we've found from Target's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Target guest relations.
If you are calling about a store experience or have questions about merchandise or coupons, press one.
Registry or lists, press two. Target dot com order, press three."
Excerpt from a call with Target
Tuesday, January 9, 2024 2:10 PM
The first phone menu
"Hi. Thanks for calling Target guest relations.
If you are calling about a store experience or have questions about merchandise or coupons, press one.
Registry or lists, press two.
Target dot com order, press three.
Target credit or debit cards, Target gift cards, or third party credit cards, press four."
Excerpt from a call with Target
Friday, March 29, 2024 5:10 AM
After you press 4
"Target credit and debit cards, press one.
Questions about the credit application process, press two."
Excerpt from a call with Target
Thursday, January 11, 2024 9:25 PM
What are the hours and when should I call?
Target operates the call center for this 800-440-0680 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 946 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Target phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Target staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Target is Sunday.The most busy day to call is Thursday, which averages 69% more phone calls by comparison.Again, this is based on a sample of 946 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Target is Monday.
Why call this Target number?
Below is a sample of recent calls to Target, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking job opportunity: "Get get job I want job."
- From a call lasting 3m 32s , Apr 8, 2024 7:23 PM
Unclear purpose: ""
- From a call lasting 6m 42s , Apr 4, 2024 7:15 PM
Questions about Target RedCard: "Can I still order stuff with another credit card without having one of the red cards, or do I have to have the red card?"
- From a call lasting 7m 23s , Apr 4, 2024 1:36 AM
Missing package inquiry: "I ordered a package but it was marked as delivered and I haven't received it."
- From a call lasting 8m 49s , Mar 22, 2024 4:30 PM
Payment assistance: "I was trying to make a payment over the phone and it took me to you guys. I'm not trying to be charged to make a payment."
- From a call lasting 6m 20s , Mar 19, 2024 8:06 PM
Trouble with locked account: "I've not been able to access my account in months and months and months."
- From a call lasting 25m 48s , Mar 11, 2024 10:59 PM
Assistance with purchasing speaker: "I'm just trying to buy a speaker and wondering if I can do a split payment with another credit card."
- From a call lasting 6m 18s , Feb 20, 2024 10:27 PM
Order shipping address issue: "I really need your help with an order being shipped to the wrong address."
- From a call lasting 17m 18s , Feb 3, 2024 3:36 PM
Faulty electric scooter: "I purchased a broken electric scooter and need a replacement from Target."
- From a call lasting 12m 11s , Jan 27, 2024 3:00 PM
Order inquiry: "I have a question regarding the order I placed the other day."
- From a call lasting 2m 56s , Jan 26, 2024 7:51 PM
Individuals who call one of Target’s customer service numbers may have questions about credit cards, gift cards, order status or return policies. I called Target’s 800-440-0680 number because I wanted to know how long a person receiving a gift from Target has to return that gift if they are not satisfied with it. Since I would be purchasing gifts before Christmas day, I needed to know if the return period starts on the day of purchase or the day I give the gift.
Upon calling the customer service number, the automated voice response system greeted me with “Thanks for calling Target Guest Relations.” The system gave me the option to hear the information in Spanish.
The menu offered the following options: For store experience, questions about merchandise or coupons, press one. For registry or lists, press two. Press three for Target.com orders and four for credit or debit cards, gift cards, and third-party credit cards. Those interested in becoming vendors could press 5. To hear the information again, I could press pound (#).
I decided to press two and heard about privacy practices and how to opt out of the company sharing personal information. The system said the company may record my call, and then some music played briefly.
Next, I heard, “Thanks for calling gift card services." I told the representative I was not trying to reach gift card services but hoped they could help me. I asked them how long a person has to return a gift from Target. I told them I planned to buy some Christmas gifts and wanted to know how long a recipient has to return a gift if needed.
The associate explained that the time for returning gifts for the holidays begins on December 25th, which was all the information I needed. I thanked the associate. However, she asked for my first and last name and email address. I shared my name with her but decided against sharing my email address. I could not see the point of giving her additional personal information since I had a simple question about returns. There was no need for the company to contact me about anything further.
The call to Target’s customer service number was typical of what I’ve come to expect. I had to endure the menu prompting me to press a number for assistance. Still, I was happy that I could speak to a customer service associate who could answer my questions quickly. Overall, it was a good call.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Target Customer Service
There are of course other ways to contact Target customer service besides the phone. Below we list the best ones, by medium.
Select an option from the dropdown menu and an option for chat will come up
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Target provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Target will reply our your email.
Target, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Target, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Target customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Target's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Target agent. This phone number is Target's best phone number because 57,408 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-440-0680 include Change order, Returns, Complaint, Make a purchase, Warranty claim and other customer service issues. The Target call center that you call into has employees from Arizona and is open 24 hours, 7 days according to customers. In total, Target has 3 phone numbers. It's not always clear what is the best way to talk to Target representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Target. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Target. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
