Toll-free · This is number for Georgia gas service. Other number is for electricity only. · Report an outage or gas emergency, press 1; otherwise, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Stream Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then press 2. Next, press 1, then press 5.
Here is how our research team describes the way the Stream Energy phone system greets you: Report an outage or gas emergency, press 1; otherwise, press 2.
Below are some clips we've found from Stream Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Stream. To report an outage or gas emergency, press one.
Otherwise, press two."
Excerpt from a call with Stream Energy
Tuesday, January 16, 2024 11:12 PM
The first phone menu
"Welcome to Stream. To report an outage or or gas emergency, press one.
Otherwise, press two."
Excerpt from a call with Stream Energy
Monday, March 25, 2024 3:52 PM
After you press 2
"For Georgia, press one.
If you are an Illinois customer, please press two."
Excerpt from a call with Stream Energy
Monday, March 25, 2024 3:52 PM
What are the hours and when should I call?
Stream Energy operates the call center for this 866-447-8732 phone number Mon-Fri 8am-9pm, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 111 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Stream Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Stream Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Stream Energy is Sunday.The most busy day to call is Monday, which averages 313% more phone calls by comparison.Again, this is based on a sample of 111 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Stream Energy is Thursday.
Why call this Stream Energy number?
Below is a sample of recent calls to Stream Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Unspecified issue: "My tits up, I should."
- From a call lasting 2m 30s , Mar 25, 2024 3:54 PM
Job search: "I am looking for a job."
- From a call lasting 1m 23s , Mar 25, 2024 3:52 PM
Inquiry about missing bill: "I'm a customer calling because I haven't received my bill yet."
- From a call lasting 4m 17s , Jan 31, 2024 2:32 PM
Bill review request: "I was just calling to do a review of my bill and how much it is."
- From a call lasting 7m 39s , Jan 30, 2024 6:44 PM
Inquiring about bonus status: "I spoke with a representative about the missing bonus from my solar panels last year."
- From a call lasting 3m 24s , Jan 9, 2024 2:48 PM
More Ways to Contact Stream Energy Customer Service
There are of course other ways to contact Stream Energy customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Stream Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Stream Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Stream Energy agent. This phone number is Stream Energy's best phone number because 33,228 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-447-8732 include Cancel Service, Service Appointment, Meter Reading, Transfer Service, Setup Service and other customer service issues. The Stream Energy call center that you call into has employees from Texas and is open Mon-Fri 8am-9pm, Sat-Sun 9am-6pm ET according to customers. In total, Stream Energy has 2 phone numbers. It's not always clear what is the best way to talk to Stream Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Stream Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Stream Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.